Customer Advocate

2 weeks ago

Taguig, National Capital Region, Philippines StratifyIQ Full time

Overview:
We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.

Key Characteristics:

  • Positive and resilient with an optimistic outlook
  • Proactive problem-solver who identifies solutions to improve customer experiences
  • Team player who thrives on collaboration
  • Adaptable to change in a fast-paced environment
  • Strong work ethic with excellent attendance and punctuality
  • Tech-savvy and able to handle multiple tasks

Duties and Responsibilities:

  • Engage with customers via phone, email, or text to assess needs and provide tailored support
  • Listen actively and resolve inquiries with exceptional customer service
  • Deliver conversational, natural interactions even when following a script
  • Adapt to shift requirements, including weekends and holidays
  • Operate effectively both as part of a team and independently

Qualifications:

  • Outstanding interpersonal and communication skills
  • Ability to thrive in a dynamic and high-energy work environment
  • 2+ years of customer service experience (call center experience preferred)
  • High school diploma required; Bachelor's degree preferred
  • 100 Mbps or Higher Internet Speed

About Us:

We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.

Salary posted is BASE salary. There are financial incentives available.

Benefits:

  • Work From Home
  • Paid Time Off package
  • Monthly Incentive Opportunities

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