Senior Global Project Manager

Ubiquity's Senior Global Project Manager of Solutions Design, CX, is responsible for providing

comprehensive expertise in opportunity identification and assessment, leading to the creation

and submission of proposals to prospective clients looking to outsource their Customer

Experience in Service Delivery operations. This role participates in all phases of the sales lifecycle

providing guidance and subject matter expertise in industry insights and leveraging solutions.

It is also responsible for maintaining critical relationships across internal stakeholders to enable

collaboration, adding robustness to solution offerings.

As a stakeholder in the delivery of solutions, this role collaborates with the Transition and

Partner Success teams on the planning and execution of program implementations.

Responsibilities:

• Work with the Sales Business Development teams to build and execute selling

strategies, including providing pre-sales functional support, consultation, and solutions

that align with prospect/client's needs, goals and objectives in terms of CX Service

Delivery

• Provide opportunity qualification expertise to evaluate the client's business needs and

align them based upon Ubiquity's differentiators in Technology (first party solutions)

• Understand industry trends and specific client needs to cultivate innovative thinking and

foster trusted advisor relationships with clients

• Translate business and technical specifications into specific project scopes of work and

service delivery requirements

• Understand reporting of metrics, defining key performance indicators, and workforce

management (forecasting & capacity planning)

• Maintain internal, first party solution documentation including capabilities presentations

and competitive analysis matrices by collaborating with internal Product and Marketing

teams

• Provides technical, functional, and solution subject matter expertise to the Sales team,

prospect, and existing clients from a Technology perspective. This requires a deep

understanding of Ubiquity's Technology Infrastructure (network, systems, telephony,

software development), process flows and Security policies

• Manages the Requests for Proposals (RFP) and Requests for Information (RFI) process

as well as acting as subject matter expert (SME)

• Develop and write business and commercial proposal documents to be delivered as part

of Request for Proposals (RFPs) and unsolicited bids

• Create and maintain an internal facts & answers library for articulating solution

capabilities and strategic value in collaboration with Marketing and Sales teams.

Solution Development and Marketing

• Write the proposed solution in collaboration with internal business partners
• Proactively deliver strategic messages and roadmaps to new and prospective clients
• Collaborate in developing solution options in alignment with clients' business needs and

requirements identified in conversations with prospective clients.

• Provide input to the Business Development (Sales) and Marketing teams for the

purposes of executing plans for brand development, market awareness, and positioning.

Collaboration with the organization's team

• Establish and maintain effective and multi-disciplinary working relationships across

various levels including staff, clients, prospects, vendors, professional organizations,

regulators, and senior management.

Education/Experience/Skills Requirements

• A minimum of 3 years of experience in a Solution Design or Implementation role in a BPO

setting

• A minimum of 2 years of experience in Project Management, Consulting or client-facing

role in a BPO setting

• Bachelor's degree holder in Business Administration, Computer Sciences or Systems

Engineering is a plus

• Exceptional oral and written communication skills with strong presentation capabilities
• Excellent interpersonal and leadership skills that demonstrate the ability to solve

problems, achieve results, and foster strong customer service orientation

• Strong organizational skills, with the ability to adapt messaging to be relevant to the

intended audience

• Solid understanding of Business Process Outsourcing, Customer Experience Service

Delivery, and IT solutions

• Proficient computer skills including the document editing suites, visual diagramming,

document and file management, and advanced slide presentation software knowledge is

Preferred

• Proficiency in using spreadsheets, formulas, sorting and filtering of data, and summarization

of large data sets

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