IT Specialist

4 days ago

Work from Home, Philippines Catapult Technology Solutions Full time ₱350,000 - ₱500,000 per year

Position Overview:

We are seeking an IT Specialist - Helpdesk Tier 1 to provide phone and email support. Strong people skills are a must since our clients are the lifeblood of our business.

Must-Have Soft Skills:

  • Customer Support: Our clients are vital; without them, we have no business.
  • Communication: Proficient in both written and verbal communication; able to explain complex technical concepts in a non-technical manner.
  • Desire to Learn: Technology is ever-changing; adaptability to new solutions is key.
  • Research Skills: Know how to find answers when you're unsure.
  • Independent Work: Ability to execute tasks with minimal supervision; we expect proactive problem-solving.

Technical Skills Required:

  • Computer and Network Troubleshooting: Ability to diagnose issues (e.g., DNS problems, Windows patch issues, malware).
  • Active Directory Skills: Proficient in resetting passwords, adding users, and configuring security groups; knowledge of group policy is a plus.
  • Networking Understanding: Familiarity with subnetting, VLANs, router/switch configurations, and wireless access point setup.
  • Computer Installation and Setup: Capable of joining computers to a domain, migrating user profiles, and setting up Outlook and O365 email.
  • Basic Server Understanding: Knowledge of domains, virtual machines (VMs), patch management, and basic scripting.
  • General Security Practices: Understanding the importance of firewalls, port closures, password management, user permissions, antivirus software, and backup procedures.
  • Documentation and Time Tracking: Experience with documentation and time tracking software is essential; we provide industry-leading tools to assist with this.

Compensation:

Pay is dependent on experience. There are opportunities for advancement into different positions for the right candidate.

If this position interests you, please submit your resume. We look forward to hearing from you

Job Type: Full-time

Pay: Php35, Php50,000.00 per month

Benefits:

  • Paid training
  • Work from home

Work Location: Remote

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