Utility Data Analyst

2 days ago


Philippines CallTek Full time $20,000 - $30,000 per year

1 month ago Be among the first 25 applicants

In this role, Candidate will be researching utility billing details on behalf of our clients to determine if variances in data are due to data entry issues or are anomalies in account usage and need further research.Major Duties and ResponsibilitiesResearch and resolve system-identified variances for cost and usage anomalies

Update and correct data in our system

Minor Duties and ResponsibilitiesContact utility vendors for additional information on usage or cost changes

Perform other clerical work to support on-time payment of clients' invoicesGENERAL JOB DESCRIPTIONIn this role, Candidate will be researching utility billing details on behalf of our clients to determine if variances in data are due to data entry issues or are anomalies in account usage and need further research.Major Duties and ResponsibilitiesResearch and resolve system-identified variances for cost and usage anomalies

Update and correct data in our system

Minor Duties and ResponsibilitiesContact utility vendors for additional information on usage or cost changes

Perform other clerical work to support on-time payment of clients' invoicesRequirementsAnalytic skills for identifying trends and anomalies

Strong written and verbal customer service skills and computer skills. Candidate should have the ability to navigate multiple systems, programs, and WindowsDocument call notes and customer/vendor interactions simultaneouslyKEY COMPETENCIESUnderstanding of trend analysis and customer service experience. Basic computer navigation skills.Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information TechnologyIndustriesTechnology, Information and Internet


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