information and communication technology manager

2 days ago

Taguig, National Capital Region, Philippines Dito Telecommunity Corporation Full time $90,000 - $120,000 per year

Position Title: Lead Advisor, E-commerce Business

 Assist Director, E-commerce Business to develop and implement digital business strategies aligned with the company's growth objectives.

 Identify and assess new digital business models, revenue opportunities, and customer engagement strategies.

 Identify and recommend opportunities for digital channel diversification or expansion.

 Lead digital transformation initiatives across departments to enhance operational efficiency and customer experience.

 Assist Director, E-commerce Business in monitoring and evaluating the performance of online channels using KPIs and analytics.

 Optimize digital channels (web, mobile apps, chatbots, social media) to enhance customer interactions.

 Implement data-driven personalization strategies to improve customer engagement and retention.

 Collaborate with product and branding teams to enhance digital sales and e-commerce performance.

 Utilize data analytics, AI, and machine learning to drive insights for customer behavior, churn prediction, and revenue growth.

 Develop and track key performance indicators (KPIs) for digital initiatives, ensuring measurable business impact.

 Drive predictive analytics for network optimization and proactive customer service improvements.

 Use market research to anticipate trends and inform strategic decisions.

 Partner with cross-functional teams, including network operations, IT, customer service, and marketing, to drive digital initiatives.

 Lead change management efforts to ensure smooth digital adoption across the organization.

 Train employees and leadership teams on digital best practices and emerging trends.

 Stay abreast of industry trends, emerging technologies, and best practices in digital channel management.

 Introduce innovative technologies such as AI, IoT, 5G, blockchain, and cloud solutions to enhance telco services, and approaches to optimize channel operations.

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