Client Technical Onboarding Senior Associate, Global Corporate Banking
1 week ago
JOB DESCRIPTION
As a Client Technical Onboarding Senior Associate within Global Corporate Banking team, you will lead the client through the technical process of setting up and/or testing of inbound or outbound files and will also partner closely with other internal teams such as Product, Connectivity, Operations, and Technology to provide clients with a high quality implementation experience. In this role, you will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines.
Job responsibilities:
- Provide guidance to clients on product capabilities, gathering and documenting requirements, analysis and expertise with various file formats (JSON, ISO XML, NACHA, EDI X12, flat files, etc.), coordinating testing with back offices, explaining test results to clients, requesting production migration, assisting with production verification, and handover to Service/Production Support.
- Conduct scoping meeting(s) with the client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
- Prepare Statement of Work outlining product implementation options and timeline
- Establish test environments, validate file formats, execute file testing, coordinate back office testing, track test results, and assist client with issue resolution
- Serve as an effective point of escalation on behalf of client
- Support client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated, and provide timely status updates to the client and project team
- Provide support to colleagues when requested; become a subject matter expert for products supported
- Attend pre-implementation calls with clients, Project Managers and Sales as needed
- Identify and communicate process gaps and improvement opportunities; express willingness to own improvement initiatives
- Adhere to all JPMorgan Chase department policy and procedures
Support center on regression test support and low complexity projects, with growth opportunities for higher complexity products/format projects based on incumbent's experience and training.
Required qualifications, capabilities and skills:
- Relevant banking/treasury, technology, and/or project management skills required
- Experience implementing complex solutions – SWIFT FIN, SWIFTNet FileAct, Host to Host, SFTP, FTPS,AS2, API, JSON, Open Banking, ISO 20022 XML, EDI
- Expertise in handling various file payment file formats, including JSON, ISO XML, NACHA, EDI X12, flat files, and others, is required
- Expertise in market leading ERP and TMS applications
- Strong client servicing skills; client-facing experience required
- Excellent verbal and written communication skills to both clients and internal partners
- Must be able to handle a high volume of tasks and effectively prioritize them
- Excellent analytical skills and attention to detail required
- Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate
Preferred qualifications, capabilities and skills:
- Knowledge of regional payment types and regulatory requirements is good to have
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
-
Manila, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per yearElevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.As a Client Technical Onboarding Senior Associate within Global Corporate Banking team, you will lead the client through the technical process of setting up and/or testing of inbound or outbound files and will also partner closely with other internal...
-
Global Employee Onboarding and Solutions Analyst
3 weeks ago
Manila, National Capital Region, Philippines JPMorganChase Full timeGlobal Employee Onboarding and Solutions AnalystJoin the Global Employee Onboarding and Solutions Team (GEOS) for an opportunity to lead, innovate and ensure seamless onboarding and support for Commercial & Investment Bank. The GEOS Specialist is responsible for managing processes and controls related to employee movement, technology and line of business...
-
Client Onboarding
4 weeks ago
Manila, National Capital Region, Philippines JPMorganChase Full timeOverviewJob TitleClient Onboarding & Service Solution Center Lead, VP at JPMorganChaseJoin our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Ensure client satisfaction and safeguard team...
-
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per yearJOB DESCRIPTIONJoin Global Employee Onboarding and Solutions Team ("GEOS") for an opportunity to lead, innovate and ensure seamless onboarding and support for Commercial & Investment Bank.The Global Employee Onboarding and Solutions Team (GEOS) is a key function within Business Support Management (BSM). The GEOS Specialist is responsible for managing...
-
Client Onboarding
4 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,500,000 - ₱2,500,000 per yearJOB DESCRIPTIONJoin our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Unlock your potential and make your mark by ensuring client satisfaction and safeguarding team performance through...
-
Manila, National Capital Region, Philippines East West Banking Corporation Full time ₱1,200,000 - ₱3,600,000 per yearAbout the JobLocation:NCRCorporate Title:Relationship ManagerWork Arrangement:On-siteOurCorporate Banking Groupis looking forexperienced professionalsto join us in ourNCRsites in the role ofRelationship Manager.In this role, you will be key to the bank's growth by building strong relationships with clients. Your responsibilities include setting up new...
-
Client Onboarding
4 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per yearJOB DESCRIPTIONJoin our team and shape the future of client account management. Be at the heart of our documentation process, ensuring seamless account openings for our commercial clients. Unlock your potential with us and make your mark in a dynamic and innovative environment.As a Client Onboarding Documentation Analyst within Commercial Bank, you will be...
-
Associate, Transaction Banking Sales
4 weeks ago
Manila, National Capital Region, Philippines MUFG Full timeAssociate, Transaction Banking Sales (FI and Local Corporates)Join to apply for the Associate, Transaction Banking Sales (FI and Local Corporates) role at MUFG.Job OverviewDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), a global leader in financial services. We are 120,000 colleagues committed to making a difference for our clients,...
-
Client Onboarding
4 weeks ago
Manila, National Capital Region, Philippines JPMorganChase Full timeJob DescriptionJoin our team and shape the future of client account management. Be at the heart of our documentation process, ensuring seamless account openings for our commercial clients. Unlock your potential with us and make your mark in a dynamic and innovative environment.ResponsibilitiesManage the account opening and client documentation workflow,...
-
Client Service Associate
3 weeks ago
Manila, National Capital Region, Philippines JPMorganChase Full timeOverviewJoin to apply for the Client Service Associate role at JPMorganChase.Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored...