Client Onboarding and Product Support Specialist

7 hours ago

Manila, National Capital Region, Philippines Bamboo Works Full time A$1,120 - A$1,600
An Australian-based AI-powered sales and customer engagement platform for service-based businesses is seeking a Client Onboarding and Product Support Specialist. This role will work closely with the existing support team to onboard new customers, provide live usage support, and monitor the performance of AI-driven call handling and appointment booking campaigns within the platform.
  • Full-time (40 hours/week)
  • Remote Job
  • Working Hours: AWTS (Australian West Standard Time)
  • Monthly Salary: $
  • Start Date: ASAP
What You'll Be Doing:
As a Client Onboarding and Product Support Specialist, you will guide new clients through setup, provide first-line technical support, monitor campaign performance, and ensure a seamless client experience on the platform. You'll work closely with the support team to optimize client outcomes and maintain high standards of communication.

Client Onboarding & Communication
  • Onboard new client locations onto the platform.
  • Lead onboarding calls and walkthroughs (Zoom/video).
  • Explain platform functionality, workflows, and best practices clearly.
  • Maintain professional and confident client-facing communication.
Product & Technical Support
  • Serve as first-line support for client questions and issues.
  • Troubleshoot common setup, product, and configuration issues.
  • Escalate complex technical problems to internal teams.
  • Collaborate closely with the existing support team.
Campaign Performance Management
  • Monitor AI campaign performance and review dashboards.
  • Identify trends, underperformance, or setup issues.
  • Communicate insights and updates to clients.
  • Flag issues or opportunities internally for improvement.
Ongoing Support & Operations
  • Support product launches and updates.
  • Assist with ongoing client account management.
  • Maintain accurate documentation and internal notes.
  • Ensure a smooth handover from sales to onboarding.
What You'll Bring:
  • 3+ years experience with:
    • Client onboarding in a SaaS or tech environment
    • Product or technical support
    • Performance tracking or reporting
  • Confident on video calls and in direct client-facing interactions.
  • Strong data analysis skills (comfortable with spreadsheets and dashboards).
  • High attention to detail and structured approach to work.
  • Able to work independently and prioritize tasks effectively.

Nice-to-Haves:

  • Experience with digital marketing, funnels, or campaign analytics.
  • Familiarity with CRM or SaaS tools (e.g., HubSpot, , Stripe).
  • Understanding of performance metrics, conversions, and ROI.
Recruitment Process:
  • Initial Interview (HR/Recruiter)
  • Client Interview

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