Client Support

31 minutes ago

Manila, National Capital Region, Philippines CUBEWORK PH CORP Full time ₱250,000 - ₱500,000 per year

Facilitate Communication:

  • Act as the liaison between the customer, carrier and the operations team, ensuring effective communication.
  • Maintain a positive rapport with both the client and the US operations teams.
  • Adhere to professional email and phone etiquette when interacting with the client and the US operations team.
  • Recognizant of sensitive issues and adhere to guidelines on what can and cannot be communicated to the client.
  • Respond promptly to any concerns, inquiries, or issues from the client or the US operations team.
  • Attend meetings and/or touch bases with the client or the US operations team as required.

Account Management:

  • Oversee the status and activities of the account from a back-office perspective.
  • Monitor account activities closely on a daily basis.
  • Report issues, discrepancies, and other concerns through the appropriate channels, and troubleshoot as necessary.
  • Provide regular reports and/or daily status updates on receipts and orders.
  • Ensure that back-office processes are executed accurately and in compliance with account procedures and requirements.

Billing Accuracy:

  • Review automated invoices and make amendments as needed.
  • Get up to date with the account's rate sheet and other relevant billing documents.
  • Ensure accurate entry of billing item codes, rates, and other charges into the system.
  • Communicate with the Bill and Pay IT Team regarding any discrepancies or system issues.
  • Address billing concerns and disputes with the US operations team as required.

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