Mortgage Processor

We're Hiring: Mortgage Processor

We are currently on the lookout for a Mortgage Processor to join our team at Cloudstaff, the #1 workplace everywhere

Role: Mortgage Processor

Work Arrangement: Work from Office

Location: Philippines - Makati, Ortigas, Angeles

Schedule: Morning Shift

Job Description:

• Sending and responding on emails to customers and follow ups
• Contacting customers via phone and email to support them through the journey which will require excellent customer service
• Setting up meetings between broker and customer
• Working with broker in gathering document and renaming
• Checking documents to ensure all information required is available and correct
• Contacting banks broker support teams and BDM's (different scenarios)
• Ordering valuations, pricing and credit check
• Completing all other tasks (post settlement)
• Reviewing financial statements and supporting documents, conducting servicing and scenario research, performing credit analysis, and running borrowing capacity calculators
• Assist brokers in checking deals, policies, and scenarios with banks and lenders
• Work closely with brokers to structure loans and identify suitable solutions for clients
• Prepare and submit mortgage applications

Qualification and requirements (Non-negotiable):

• Excellent English speaking skills both formally and casually. Need to be able to have a conversation
• Ability to connect with people and build strong relationships
• Proactive, creative, can think outside the box
• High degree of accuracy and attention to detail
• Can complete task within the set deadlines
• At least 2+ years' experience in the AU Mortgage
• Experience working with AOL Data Entry, ideally MyCRM

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**