Technology - Manager

3 days ago


Philippines EXL Full time $350,000 - $700,000 per year
Description

Business and client facing role that ensures seamless IT Service Management, helps business growth and creates value for business and their clients through IT intervention. 

Responsibilities

Relationship management with business client IT teams in-scope.

IT Operations 

  • Drive Incident & Situation management for all Sev1 & Sev2 incidents 
  • Follow established operating policies to mitigate risk and ensures business availability 
  • Engage and collaborate with the Global Geographies team and manage communication, escalations, provide support, drive central initiatives 

IT Governance 

  • IT Governance and Effectiveness to be measured on weekly, monthly & quarterly basis 
  • Compliance assurance - Support Audit activities along with risk identification & management. Vulnerability management.

IT Transition management 

  • IT Client Transition management 
  • Client account and portfolio management 
  • Program management 
  • Stakeholder management 
  • Client communications around Technology 
  • Understand technology availability metrics and share insights 

Information Security (ISO27K and PCI/DSS) 

  • Ensure compliance to Client contractual obligations on InfoSec & Regulatory Controls/ Certifications. 
  • Audit & Risk management. 

Manage IT Governance with Client and all Business stakeholders

Qualifications

Graduate, Preference BS CE/ CS with industry recognized certifications like ITIL/ ITSM, PMP

  • Minimum 7 – 10 years in managing IT service delivery of large client relationship (300+Seats)
  • Willingness to work in a 24x7, fast paced environment.

Experience in handling banking, financial, logistics accounts on a contact center setup is an advantage 



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