Service Desk Specialist

3 days ago

Ortigas Metro Manila, Philippines Seven Seven Global Services, Inc. Full time

Your Roles and Responsibilities:

  • Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
  • Help maintain equipment inventory, including processing RMAs and ordering new equipment.
  • Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
  • Helps to monitor, update and maintain tickets in a defined ticketing system.
  • Assists with responding to tickets, contacting users and planning workload.
  • Update, track and escalate the ticket to appropriate levels/group for resolution as required.
  • Sign-off on closed tickets with the user to include follow up specifically to the end user.
  • Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
  • Help support access to corporate network/wireless and applications both on the network as well as over VPN.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

  • Bachelor's degree (B.S/B.A) from four-college or university and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
  • Builds stable working relationships internally
  • Follows standard practice and procedures when analyzing situations or data
  • Ability to work independently with minimal supervision
  • Excellent coordination skills and a team player
  • Ability to identify issues and escalate as needed
  • Excellent written and oral communication skills
  • Strong interpersonal and customer service skills
  • Knowledgeable about hardware, software, and network troubleshooting

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