SW Technical Project Coordinator

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY:  

The Software Operations team works hand in hand with the mission of Professional Services (PS) which is to qualify, design, quote, sell and implement software solutions into our customers' environments. The role of the Technical Project Coordinator (SW TPC) is to manage all aspects of the solutions project delivery including, but not limited to, requirements gathering during Pre-Sales, project documentation, pricing, purchasing, scheduling, implementation, invoicing, and issue resolution.

The SW TPC will interact with the Solution Architects, Business Consultants and Technical Specialists from Professional Services, other Lexmark teams, specific suppliers and/or end customers to facilitate speed up and add value to Software sales in four specific areas: Presales engagement, Solutions Pricing, Project Delivery Management and Invoicing.

Works closely with the ISS Solutions Delivery Team to ensure accuracy and validity of all contracts, projects, and opportunities, taking into utmost consideration the customers' satisfaction in their over-all Lexmark experience by providing accurate and supported billing documentations and acting as liaison with other ISS teams to raise other customer requirements.

KEY ROLES & RESPONSIBILITIES:

PRESALES

• Gather requirements from Sales (Account managers, BDM), PS Business Consultants and end customers to simplify the administration in D365 in Account, Opportunity and Projects level.

• Inputs in D365, Experlogix, Anaplan, SAP, MDM, the business case needs and structure for Sales (MPS, Traditional direct/indirect/Channel) with accurate information and data.

• Analyze data in the systems (SAP, D365, MDM, Experlogix) to facilitate, speed up the Sales Cycle and prevent errors in workflows, by taking action as:

• Communicate with SA (Solutions Architect) team to ensure technical validation is performed when required.

• Coordinates with other Professional Services teams (and escalates if required) discrepancies in data to prevent blockers in Project delivery.

• Reach-out to end customers to set correct expectations about the completion of the transaction.

• Ensure accuracy of the data and reports in D365 for solution type proposed, number of devices and years of SMSA (Software Maintenance & Support Agreement), prices included in proposal, order status, invoice status, contract's value

SOLUTIONS PRICING

• SW TPC is responsible for the profitability of the Software quotes for PS in all types of deals

• Creates software solutions and services quotes

• 1st Level Approver for Quotes in Experlogix, SW TPC supports the PS Sales team and Account Managers in their requests for specific target prices in the discussion with pricing to explain the global business case (hidden cost, expected revenue...)

• Approver in Expelogix quotes for Software when special discount does not require approval from Pricing Team.

• For Opportunities including Third party software SW TPC owns the relationship with the supplier and end customers and is responsible for the accuracy of the costs (standard and bid procurement costs) and sales prices that will be transmitted to pricing team (In SAP/D365/Experlogix/MPS pricing file).

PROJECT DELIVERY MANAGEMENT

• SW TPC is the purchaser for Software using Ariba, and any other parts required from external suppliers to support the PS team's activity in the field to perform Software Installations successfully in time for both Enterprise and MPS Customers. SW TPC has the responsibility to look for discounted rates if possible, during the Project Implementation stage.

• Follow up with the PS teams, 3rd party vendors, and end customers to ensure that everything will be delivered on time before the implementation starts.

• SW TPC has the responsibility to request and follow-up for invoices based on countries' inputs during Presales.

• Submit contract requests and ensure that the end customers are well aware of ending SMSA contracts and requirements for invoice automation.

• SW TPC is a key player in Continuous Improvement of PS process: measured in time reduction on delivery, reduced direct costs and value added to Software Sales.

INVOICING

• SW TPC liaises with the business and the back-office teams and will work with Invoicing teams to rework invoices when end customers disagree with the Support Cash Collection team's request for payment on unpaid invoices.

• At the end of the month, SW TPC will set priorities with Contracts and invoicing teams to ensure revenue committed outlook is attained.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Knowledge of the organizational structure of the Sales & Marketing teams and the Solutions Development Team of the geo being supported.

• Knowledge of the organizational structure of each of the various ISS dedicated teams.

• Knowledge of the ISS Software business model and its offerings.

• Knowledge of current systems and previous legacy systems.

• Knowledge of the issue of the escalation process.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• A Bachelor in Science degree in Accounting, Business or any Business related courses

• Must have knowledge on D365, Experlogix, SAP, Flexera