Branch Clinic Receptionist

5 hours ago

General Trias, Calabarzon, Philippines Vera. Dental Clinic Full time ₱199,440 - ₱250,000 per year

Primary Duties and Responsibilities:

A Front Desk & Customer Service:

  • Greet patients and visitors warmly and professionally upon arrival.

  • Provide accurate information regarding clinic services, operating hours, dentist's schedules, and procedures.

  • Answer phone calls, respond to inquiries, and direct calls to appropriate staff or departments.

  • Handle patient complaints or concerns politely and escalate issues to the supervisor when necessary.

Appointment Scheduling & Patient Coordination:

  • Schedule and confirm patient appointments through the clinic system.

  • Manage walk-in patients and ensure proper queuing and prioritization.

  • Inform patients of estimated waiting times and assist with check-in and check-out procedures.

  • Coordinate with dental staff to ensure smooth patient flow.

Administrative & Clerical Tasks:

  • Maintain and organize patient records, registration forms, and other documents.

  • Ensure proper filing and confidentiality of patient information in compliance with data privacy laws.

  • Monitor and replenish front office supplies (e.g., forms, pens, bond paper, printer ink, patient pantry supplies).

  • Prepare and submit daily sales reports (e.g., Daily sales Excel report, Dentists Commi, Patient Attendance for tomorrow, Patient Attendance Log sheet, Patient counting, my dental clinic App).

Billing and Payments:

  • Process patient billing and payments (cash, credit & debit card, Gcash, Maya, HMO, insurance).

  • Issue official receipts and keep records of daily transactions.

  • Assist in verifying HMO or insurance coverage when applicable.

Coordination & Communication:

  • Coordinate with dentists,Dental Assistants, and other departments regarding patient schedules or concerns.

  • Relay accurate information between patients and clinic staff.

  • Communicate any operational issues to the Branch Clinic Supervisor.

QUALIFICATIONS:

  • 4 years College Graduate of any related course
  • With experience is a plus
  • The Mhub 2F, Governor's Drive, General Trias, Cavite
  • Willing to undergo 12 days training at our Main Office at San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Near AUB Bank and Chowking)

Job Types: Full-time, Fresh graduate

Pay: Php16,550.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Required)

Experience:

  • Receptionist: 1 year (Preferred)

Location:

  • General Trias (Preferred)

Work Location: In person

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