Collections Analyst

2 hours ago

Paranaque City, Calabarzon, Philippines Johnson & Johnson Full time ₱900,000 - ₱1,200,000 per year

The I2C Specialist (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global service Finance in Manila.  This position reports to the Collections Senior Team Lead.

Job Description Details:

The Credit Collections Analyst is responsible for proactive evaluation, investigation and timely collection of outstanding accounts receivable. He/she manages medium-to-high-level customer accounts as defined by sales volume, credit exposure, risk and/or other factor(s).

  • Proactively manage assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution.
  • Answer customer queries received via inbound calls and do outbound collections calls as required
  • Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.
  • Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigate financial risk and escalate to Sr. Team Lead or Sr. Financial Analyst if needed.
  • Drive desired customer payment behavior by employing collection techniques and negotiation to maximize cash flow and create a favorable financial relationship and customer experience.
  • Analyze data, trends, drivers and root cause in customer payment behavior. He/she also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards.
  • Identify/ execute opportunities for process improvements to increase efficiency.
  • Collaborate internally with Sales, Supply Chain, etc. to respond to customer-related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and customer experience.

Qualifications:

  • A minimum of a Bachelor's Degree is required, preferably in Finance, Accounting or Economics
  • A minimum of 2-4 years of experience in Finance, Accounts Payable/Receivable, Accounting or related industry experience is required
  • Microsoft Office – Intermediate skill level is required
  • SAP AR/FSCM experience is strongly preferred.
  • Has Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.  If not possible.
  • Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within North America cultures
  • Basic Negotiation skills
  • Analytical and problem solver
  • Willing to work onsite in Edison Road, Merville, Parañaque (December 2025 to January 2026) and BGC (April 2026 Onwards)
  • Willing to work on a temporary hybrid setup (3 days/week, 12 days/month; February 2026 to March 2026 Full WFH)

WORK SHIFT: NIGHT (8 PM - 5 AM)

As part of our Company's growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q Please note that the timeline may still change depending on project developments and other considerations.

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