xtn-b01b455 | 1st level support engineer

1 week ago

Manila, National Capital Region, Philippines KMC Careers Full time ₱900,000 - ₱1,200,000 per year

We are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role, you will be the first point of contact for customer support tickets and will coordinate with on-site "smart hands" technicians in the data center. You will provide initial troubleshooting, escalate issues when needed, and ensure smooth communication between customers, operations, and engineering teams.

This position is on-site and is part of a 24x7 operations model, with future potential for shift-based schedules.

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Respond to and manage customer support tickets in a timely, professional manner.
  • Perform initial troubleshooting for Linux systems, virtualization platforms, and network-related issues.
  • Coordinate with on-site data center technicians ("smart hands") to execute tasks such as hardware checks, cabling, and device resets.
  • Escalate issues to higher-level support or engineering teams as needed, providing clear documentation.
  • Monitor system alerts, logs, and dashboards to proactively identify issues.
  • Contribute to internal knowledge base and process improvements.
  • Ensure high standards of reliability, accountability, and confidentiality in all work.
  • Must have 3-5 years of relevant experience
  • Strong foundation in Linux system administration.
  • Hands-on experience with Ansible for automation and configuration management.
  • Understanding of virtualization technologies (e.g., KVM, VMware, or similar).
  • Good knowledge of TCP/IP networking basics (routing, DNS, firewalls, troubleshooting tools).
  • Strong problem-solving skills with the ability to work independently and take initiative.
  • Excellent written and verbal communication skills in English.
  • Ability to coordinate effectively with remote teams and data center staff.
  • Trustworthy, reliable, self-organized, and able to handle sensitive information responsibly.
  • Can work with minimum supervision.
  • Familiarity with monitoring systems and alerting (e.g., Prometheus, Zenduty).
  • Familiarity with ticketing systems (e.g., Jira, Zendesk).
  • Experience working in cloud or large-scale infrastructure environments.
  • Scripting knowledge (e.g., Bash, Python).
  • Working Conditions

  • NOC Support Engineer

    3 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Make your next big career move by applying as KMC Solutions' next 1ST LEVEL SUPPORT ENGINEERWe are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role, you will be the first point of contact for customer support tickets and will coordinate with on-site "smart hands" technicians in the data center. You...

  • Network Support Engineer

    7 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Make your next big career move by applying as KMC Solutions' next NETWORK SUPPORT ENGINEERWe are looking for a proactive and reliable 1st Level Support Engineer to join our operations team. In this role, you will be the first point of contact for customer support tickets and will coordinate with on-site "smart hands" technicians in the data center. You will...

  • Level 3 Engineer

    3 days ago

    Manila, National Capital Region, Philippines PixelBuddy Solutions Full time ₱80,000 - ₱120,000 per year

    We Are HiringJob Title: Level 3 Remote Engineer – Managed Service Provider (MSP)Rate: $12–$20/hourSchedule: Full-time (8:30 AM – 5:30 PM New Jersey Time)Workdays: Monday, Tuesday, Wednesday, Friday, and Saturday (New Jersey Time)Location: RemoteJob Summary:We're hiring a Level 3 Remote Engineer to join our MSP team. You'll handle high-level technical...

  • Support Associate Level 2

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱70,000 - ₱120,000 per year

    We are looking for a Support Associate Level 2 who will provide technical support and assistance to customers and ensure client's satisfaction, must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. To ensure success in this role, the candidate must be customer-oriented and patient to...

  • Support Associate Level 2

    23 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱60,000 - ₱80,000 per year

    We are looking for a Support Associate Level 2 who will provide technical support and assistance to customers and ensure client's satisfaction, must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. To ensure success in this role, the candidate must be customer-oriented and patient to...

  • Level 2 Helpdesk Engineer

    5 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryJoin a supportive and progressive Managed Services team providing IT support to business and education clients. This is a fully remote, hands-on Level 2 role focused on delivering excellent customer service, resolving technical issues, and ensuring smooth client onboarding and service transitions.About the CompanyYou'll be part of a UK-based...

  • Network Operations Engineer – Level 3

    22 hours ago

    Manila, National Capital Region, Philippines IByte Technology Solutions Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionIByte Technology Solutions goes beyond traditional software development and consulting services. We specialize in talent acquisition and resource supply, ensuring our clients have access to top professionals in the industry. Our commitment to excellence extends beyond crafting innovative solutions to assembling the right team for every...

  • Level 3 Systems Engineer

    1 week ago

    Manila, National Capital Region, Philippines STAFF X Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionAre you a seasoned Level 3 System Engineer with a passion for tackling complex IT challenges? We are seeking an experienced and motivated individual to join our client. You'll have the unique opportunity to work on advanced projects and drive technological innovations, fostering your professional growth and contributing to our success.Who we...

  • Mid-Level Software Engineer

    5 days ago

    Manila, National Capital Region, Philippines Emapta Full time ₱1,200,000 - ₱2,400,000 per year

    Engineering Innovation Through Code and Collaboration Join a team that transforms ideas into intelligent software solutions. Here, your expertise shapes systems that empower industries and your creativity drives innovation that reaches the world. Collaborate with global experts, work on advanced technologies, and grow your international portfolio, all while...

  • IT Support

    1 week ago

    Manila, National Capital Region, Philippines Unity Outsourcing OPC Full time ₱200,000 - ₱350,000 per year

    Work from homeAs a Network Operations Center (NOC) technician, your primary responsibility will be to oversee the complex network components and manage the network. You will troubleshoot on a daily basis to ensure network functionality. This will involve maintaining the organization's network, servers, and telecom equipment.Hours per week:Total of 24-26...