Renewals Operations Intern

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at

Role Summary

As a Renewals Operations Intern, you will support our APJ Renewal Sales team in ensuring high customer retention and smooth renewal cycles in a fast-paced cybersecurity SaaS environment. This internship is designed to give you hands-on experience in B2B SaaS renewals, sales operations, and customer success collaboration, while developing skills in CRM tools, analytics, and proactive customer/channel engagement.

• • Operational Support
• Accurately perform data entry and system updates in Salesforce and related platforms (e.g., Outreach, JIRA).
• Maintain and improve renewal opportunity hygiene (correct dates, sales stage, forecast category).
• Run and analyze renewal pipeline and usage/performance reports to identify risks and opportunities.
• Renewal Sales Enablement
• Assist Renewal Specialists in preparing quotes, validating pricing/discounts, and ensuring partner compliance.
• Track and update renewal forecasts and quarter-end progress.
• Process Improvement & Collaboration
• Partner with Renewal leaders, Sales, Customer Success, and Channel/Distributor teams to identify process gaps and recommend automation or efficiency improvements.
• Document best practices, SOPs, and playbooks to strengthen the renewals operational excellence.
• Analytics & Insights
• Create dashboards and ad-hoc reports to highlight churn risk, early renewals, and upsell/cross-sell opportunities.
• Learn to interpret key metrics such as Renewal Rate, Gross Retention, Net Retention, and Forecast Accuracy.

• • Currently pursuing a Bachelor's degree in business, IT, Data Analytics, or related field.
• Strong attention to detail, analytical mindset, and eagerness to learn Cybersecurity business models.
• Comfortable with spreadsheets (Excel/Google Sheets) and curious about CRM platforms like Salesforce.
• Excellent communication skills and ability to collaborate in a fast-moving, global team.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos