Employee Career Center Agent

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Respond to Employee Inquiries:
• Handle inbound calls and online consultation requests from employees seeking support with career development, job applications, internal mobility, and career programs. Provide accurate, satisfactory answers to queries and concerns
• Career Guidance & Support:
• Guide employees through available career resources, including resume/CV preparation, interview tips, and job application support
• Application & Process Assistance:
• Assist employees with application status, troubleshooting, and navigating platforms such as MyPath, Career Center, and related HR systems
• FAQ & Policy Information:
• Answer frequently asked questions about career programs, policies, and platforms. Help employees understand which resources to use for specific tasks
• Documentation & Recordkeeping:
• Document all case support details and employee interactions in ServiceNow system, ensuring compliance with data privacy and organizational standards
• De-escalation & Issue Resolution:
• Address dissatisfied callers with patience and professionalism, escalating priority issues to appropriate departments, when necessary, i.e. case support transfer to Employee Relations assignment group in ServiceNow
• Collaboration:
• Work closely with Career Center Navigators, HR, and other internal teams to ensure consistent service quality and support for employees
• Continuous Improvement:

• Participate in training, share feedback, and contribute to process enhancements to improve employee experience and career center support performance

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• High school diploma or equivalent; Associate's degree in Communications, Human Resources, or related field
• Familiarity with call center software, CRM systems, and HR platforms (e.g., MyPath, Taleo).
• Proven solid verbal and written communication skills, active listening, and empathy
• Proven ability to resolve issues efficiently, multitask, and adapt to different employee needs
• Proven commitment to delivering a positive employee experience and supporting career growth and internal mobility

Preferred Qualification:

• 1+ years in a call center, customer service, recruitment or HR support role

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.