BPO-Tech Sr. Account Manager

2 weeks ago

Taguig, National Capital Region, Philippines PeopleMatter PH Full time

Please apply directly in the Job Ad, and share your updated CV (w/ active contact details). I'll send you the JD in response to your intent to apply.

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SENIOR ACCOUNT MANAGER - US TECHNICAL ACCOUNT

  • People Manager (to handle Ops Managers and oversee TLs)
  • Hybrid, BGC Taguig, US shift, Weekends Off

JOB OVERVIEW

  • You oversee the support of customers encountering problems using the company's products.
  • You supervise representatives answering customer inquiries via voice, chat, and email.
  • You establish and maintain systems that provide answers to common questions and problems.
  • You report new or recurring problems to design departments.
  • You ensure representatives are properly trained when old products are upgraded or new products are released.
  • You select, develop, and evaluate personnel to ensure the efficient operation of the function.

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