Commercial Renewal Specialist

We're obsessed with growth

From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team, you'll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite)

Start Date: ASAP

Schedule: 9:00PM-6:00AM (Manila) M-F

BASIC JOB SUMMARY:

Responsible for customer facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. Renewal Managers are expected to engage as needed in escalated renewal situations and will also support the Team Lead in-process reviews and compliance.

What does a day in the life of a Commercial Renewal Specialist look like?

• Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).
• Accountable for timely subscription renewals for customers in assigned territory.
• Accurately forecasts risks and opportunities in territory.
• Educates customers on business practices and associated contractual implications.
• Ensures customer awareness and understanding of applicable product elements.
• Maintain account team relationships and transfer leads as appropriate.
• Prepares correct Order Forms and Proposals.
• Work closely with finance and legal teams to ensure all contracts meet customer and company needs.
• Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.
• 1-2 years of experience in renewals, customer success, account management or equivalent customer facing role
• 4-year college degree or equivalent business experience
• Experience recording information in Salesforce or similar CRM system preferred (not required)

What are the required qualifications of a Commercial Renewal Specialist?

• Ability to comprehend, analyze, and research to gain a better understanding of various facets of account information
• Basic to intermediate skills in MS Excel
• Keen to details and have a knack for accuracy
• Good communication skills with both internal and external clients
• Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds
• Experience collaborating with multiple stakeholders across the company
• Competence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills
• Strong level of urgency, organization, and prioritization skills
• Strong negotiation skills with experience driving contracts to completion.
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
• Highly effective communication skills and capable of explaining complex situations clearly and credibly across all functions and levels of the organization.
• Team player who enjoys assisting where needed and finding ways to help.

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

If you are interested, you can access your instant interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.