Account Administrator

3 days ago

Ortigas, Philippines HR TechX Corporation Full time ₱360,000 - ₱450,000 per year

Purpose

The Revenue Operations Account Administrator II (Account Set-Up) plays a vital role within the Revenue Operations/Order Acceptance department by conducting research and analysis related to complex account setup activities. This position is responsible for handling site configurations, superuser creation, product activations, and resolving various setup-related inquiries.

Key Responsibilities

  • Establish client databases for new Property Management Companies and sites, enabling product centers in OneSite based on executed orders within a 5-hour service level target.
  • Manage the Account Set-Up queue in Salesforce, including user access creation, testing historical client databases, processing database transfer requests in OneSite, activating scheduled sites, and clearing unrelated orders.
  • Communicate with internal departments and external clients as needed to address order-related inquiries.
  • Act as a key point of contact for Accounting, Product Support, Account Management, and Client Services teams on database-related issues.
  • Maintain and verify screening certification details in OneSite, ensuring compliance with screening standards, and update or create process documentation when necessary.
  • Oversee the Account Set-Up inbox, including managing site transfers and coordinating with the Superuser inbox as required.
  • Keep all process documents updated and develop new workflow processes as needed.
  • Update Property Management Companies (PMCs) and site IDs within the Order Management System.
  • Assist in preparing monthly and annual volume reports, including team attendance tracking when required by business needs.
  • Proactively identify issues and opportunities for process improvement.
  • Respond promptly and accurately to team escalations and provide recommendations or solutions as appropriate.
  • Escalate issues and propose well-reasoned solutions to the Revenue Operations Supervisor and other business unit contacts.
  • Contribute to continuous process improvement efforts, documentation, and reporting within the team.

Qualifications

  • Bachelor's degree preferred, ideally in Business, Accounting, or Finance.
  • Strong customer service orientation with excellent communication skills in English, both oral and written.
  • 1–2 years of experience preferred in renewal operations, revenue operations, sales operations, or a finance support role.
  • Proficiency in Microsoft Office, particularly Excel, with the ability to manage and analyze large datasets accurately.
  • Strong analytical, systematic, and detail-oriented approach to problem-solving.
  • Ability to work independently, manage multiple priorities, meet tight deadlines, and take initiative on assigned projects.
  • Collaborative, proactive, and team-oriented mindset.

Job Types: Fixed term, Temporary

Contract length: 5-6 months

Pay: Php30, Php37,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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