Customer Care Representative APAC

1 day ago

Taguig, National Capital Region, Philippines QIAGEN Manila Full time ₱1,500,000 - ₱2,500,000 per year
  • Processes sales orders in SAP software for QIAGEN products such as consumables, instruments, spare parts, services and licenses from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels
  • Ensure product delivery in accordance with customer requirements and manufacturing capabilities.
  • Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN's CRM software.
  • Process returns and invoice correction through credit and rebill
  • Facilitate in setting up of new customer account
  • Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.
  • Logging all order and logistics complaints from both internal and external customers.
  • Follow the QIAGEN's Global Revenue Recognition Policy.
  • Liaise with the RIOM, FDK and Instrumentation team to monitor stock level and/or inventory status
  • Coordinate with respective Account Managers on customer enquiries to maintain high levels of customer satisfaction
  • Other duties may be required as assigned

Role Requirements:

  • Holds a bachelor's degree in any related course in Supply Chain, Operations and Management.
  • Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.
  • 1-2 years of experience in customer service and order fulfillment processes
  • Knowledge and experience using
    ERP / Order Entry Systems (SAP is an advantage) &
    CRM systems preferably (Salesforce is an advantage)
  • Basic MS Office skills (Outlook, Visio, PowerPoint, Excel)
  • Excellent verbal and written communication skills
  • Amenable to work on a morning shift
  • Amenable to work onsite during probationary period, Hybrid upon regularization. Office location: McKinley West, Taguig City

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