Adoption Specialist

Adoption Specialist (M365 & Atlassian)
Internal Job Title:
Adoption Specialist
Work setup
: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office
two days a week
to apply.

Employment type
: Permanent

Location
: Makati City, Metro Manila

Pay range
: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of
Php 35,000 to 47,000
to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

Are you passionate about driving meaningful change through technology? We're looking for an experienced Adoption Specialist to lead the charge in embedding collaboration and productivity tools—primarily Microsoft 365 and Atlassian—across our global organisation.
This role is all about enablement. You'll be a trusted partner to teams across the business, helping them unlock the full potential of our digital toolset. From delivering engaging training to shaping adoption strategies, you'll play a key role in transforming how we work together.
Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why
our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Adoption Specialist
?

Reporting to the Service Manager - Collaboration Solutions, your accountabilities will include:

• Develop and execute adoption strategies for Microsoft and Atlassian platforms
• Deliver tailored training sessions, workshops, and resources to boost user confidence
• Collaborate with stakeholders across departments to understand needs and drive engagement
• Monitor adoption metrics and identify opportunities for improvement
• Support users with expert guidance and troubleshoot challenges
• Work with Service Management to embed ITIL processes into daily operations
• Partner with Collaboration Solutions Delivery to ensure smooth handover of new systems into BAU
• Feedback user insights to inform future development and enhancements

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?
An ideal candidate has the following qualities:

Essential:

• Proven experience in a similar role focused on tool adoption and enablement
• Strong understanding of change management principles and methodologies
• Excellent communication skills with the ability to translate tech into plain language
• Analytical mindset with experience tracking adoption metrics
• Proven ability to create and deliver effective training content

Desirable:

• 3–5 years of relevant experience
• Deep knowledge of Microsoft 365 (Teams, SharePoint, etc.) and Atlassian tools (Jira, Confluence)
• Certification in change management or related discipline
• Familiarity with other collaboration platforms

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received
through the system
will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.