Technical Support Engineer

24 hours ago

Taguig, National Capital Region, Philippines Primus@Knowledge Specialists, Inc. Full time

Job Description

The Technical Support Engineer or IT & Software Maintenance Engineer is responsible for delivering on-site and remote support for software applications and IT infrastructure. The role ensures smooth installation, operation, integration, and maintenance of servers, storage, network devices, and related systems.

Key Responsibilities:

  • Conduct on-site surveys, installation, configuration, testing, and commissioning of software applications and IT equipment, including Servers, Storage Systems, Switches, and Firewalls.
  • Provide technical support to customers via remote access or onsite troubleshooting to resolve system, application, and hardware issues.
  • Coordinate and interface with third-party vendors or partners to identify and resolve technical issues encountered during system integration.
  • Deliver onsite maintenance support for critical or escalated incidents that cannot be resolved by the customer or subcontractor, following the required SLA.
  • Manage and handle technical cases through the ticketing system, ensuring timely updates and tracking throughout the resolution process.
  • Perform preventive maintenance on IT equipment and software applications to ensure system reliability and minimize downtime.
  • Document installation procedures, troubleshooting steps, and technical findings for future reference and knowledge sharing.
  • Assist in system upgrades, patch deployments, configuration changes, and other improvement activities.
  • Collaborate with internal teams and customers to ensure smooth project rollouts and post-deployment support.
  • Provide basic user training or system orientation when needed.

Qualifications:

  • Bachelor's degree in IT, Computer Engineering, Computer Science, or related field.
  • Familiar with one or more of the following OCS/Mobile Money/CRM/Billing software product technologies and related solutions, such as operating system, database, network, security, storage, server, cloud computing, big data, and PaaS.
  • 1–3 years experience in IT support, system maintenance, or application support
  • Knowledge in server, storage, switch, and firewall installation/troubleshooting.
  • Basic understanding of Windows/Linux servers and network fundamentals (TCP/IP, DNS, VLAN).
  • Experience using ticketing systems and remote support tools.
  • Strong troubleshooting and problem-solving skills.
  • Good communication skills and willingness to work onsite when needed.

Salary: Salary offer will be determined based on the applicant's current or previous compensation. Rest assured, the final offer will include an increase from their current pay.

Job Type: Full-time

Pay: Php65, Php80,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Education:

  • Bachelor's (Required)

Experience:

  • OCS/Mobile Money/CRM/Billing software: 1 year (Required)
  • IT support, system maintenance, or application support: 2 years (Required)

Work Location: In person

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