Accounts Receivable Supervisor

About Signant Health
At Signant Health, we are on a mission to help bring life-changing treatments to patients faster. As a global leader in clinical trial technology and services, we operate at the intersection of science and innovation—partnering with biopharmaceutical companies to simplify trial execution and enhance the patient experience. With a collaborative culture, cutting-edge digital solutions, and a focus on real-world impact, Signant is where your work drives meaningful change in global healthcare.

Accounts Receivable Supervisor - Finance
3rd shift (8pm-5am PHT)
The Accounts Receivable Supervisor will be a part of the global billing and collections team reporting to the Billing Manager and is responsible for assisting the Billing Manager in overseeing the Billing team performance, providing customer support, inbox management, first stage of internal escalation issues for invoicing, BVA issues, customer inquiries, etc. The position will also be responsible for the preparation of customer analyses, contractual reconciliations and month-end account receivable reporting procedures utilizing accounting and analytical skills. While also being assigned to complex and key customer portfolios and play a key role in all aspects of the order-to-cash cycle including but not limited to customer collections.

Key Accountabilities

• Supervising staff: onboarding and training, setting and verifying performance standards, and participating in evaluation of AR billing reps.
• Process Development: assisting in standardization of AR functions, defining and implementing policies and procedures.
• Workload Management: assigning tasks, monitoring progress, resolving daily operational problems, managing customer portal setup and problem solving, & utilizing and maintaining multiple customer portals to ensure invoices are approved on time.
• Billing Responsibilities: overseeing accurate and timely billing of global customer portfolio. Work with internal teams to be informed of delivery dates or project status changes. Deliver invoices according to customer instructions (mailed, uploaded to portals, purchase order references, email distributions).
• Complete and manage all customer set-up requirements including the requested forms, tax documents, registration and management of customer portals and banking information in accordance with the internal and external system(s) requirements.
• Maintain reconciliations, including contractual budgeted versus actual billings for all customer projects. Utilize reconciliations to ensure projects stay within agreed budget parameters and are updated for new contracts or amendments throughout the project's timeline.
• Assist Collections Manager with any reporting or escalation items, actively identifying delinquent accounts, contacting customers, and delegating responsibilities where necessary.
• Research through to completion and resolution with effective, interactive communications all accounts receivable inquiries from group email inboxes and cross-functional teams.
• Prepare special project analyses and assist in additional assignments to address requests as directed by various Finance members or other senior department members. Prepare periodic future billing projections for certain customer requests requiring research of all applicable signed contracts and out-of-pocket/pass-through expense trends.
• Resolve unidentified payments and/or master data issues, when needed initiate and prepare client refund forms.
• Analyze, recommend, and support ERP system(s) implementations and changes including assisting with periodic system upgrade testing and reconciling data with migration to new ERP revenue and billing modules.
• Backup the Accounts Receivable Supervisor whenever and however needed in order to support the accounts receivable team as a whole

Decision Making & Influence

• Highly collaborative relationship with Billing Manager, Accounts Receivable Billing and Collections Team to manage multiple contracting entities and global customer base.
• Engagement with Finance-IT to support ERP system processes, automation, process improvements and integrating other systems which impact customer projects and billing.

Essential:

• BS/BA in Business, Accounting or Finance, preferred
• 3-5 years progressive accounts receivable experience. Industry experience is preferred.
• High attention to detail and data trends with excellent data entry skillset to prevent recording errors and ability to independently research data trends when cross-checking or reconciling data.
• Demonstrated thorough understanding of billing concepts and experience in billing accounting software, extracting and formatting data exports and managing organized paperless records; GreatPlains, NetSuite, QuickBooks Online knowledge is preferred.
• Demonstrated effective judgement with analytical/problem solving skills to deal effectively and professionally with obstacles that arise with external and internal stakeholders which includes ability to read and understand contract language and engage in collaborative problem-solving efforts on generating effective solutions consistent with organization's financial policies and procedures.
• Excellent communication skills (written and oral), ability to present information, respond to inquiries and interact well with external customers in various countries at various levels and global locations.
• Demonstrated organizational and time management skillset. Including the ability to maintain organized electronic paperless records and shared drives and multiple file folders.
• Proficiency in Microsoft Office and Outlook; Intermediate computer skills in Excel, formatting, sorting and filter organizing data for reporting; Ability to perform pivot tables, H/V Lookup, "If" functions.
• Confident and professionally poised with proven ability to work in a fast-paced global team, meet strict deadlines, manage high volume of transactions and adapt to a change with a seamless effect on the business.

Desirable:

• Experience using QuickBooks Online, NetSuite, and/or Microsoft GreatPlains ERP accounting systems.
• Industry experience in pharmaceutical/life sciences and/or project-management-based technology
• Experience in ERP system migrations and implementation and automation projects
• Ability to read and interpret Contractual language

Why Join Us
Join a global, mission-driven organization that's redefining how clinical trials are executed through innovation, technology, and collaboration. In this role, you'll contribute to improving patient outcomes while developing your expertise at the intersection of clinical operations and digital health technology.

At Signant Health, accepting difference isn't enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.