CX Ad Operations Liaison

2 days ago

Makati City, National Capital Region, Philippines Global Coordination Center Full time ₱40,000 - ₱80,000 per year

Company Overview:

Join our dynamic team at Global Coordination Center, one of the leading Chinese Business Process Outsourcing (BPO) company with a thriving presence in the Philippines.

We specialize in providing innovative solutions to our clients, and we're seeking talented individuals to contribute to our continued success.

Location
: One Ayala Makati, Philippines

Working Hours
: 8:00 pm to 5:00 am

Working Days:
Monday to Friday

Work Set-up
:

  • On-site working environment

Responsibilities
:

  • Serve as the primary point of contact for clients, sales team, and technical staff regarding ad operations.
  • Coordinate with sales team to gather campaign requirements and ensure clear communication of client objectives to the technical team.
  • Collaborate with technical staff to implement and launch advertising campaigns accurately and efficiently.
  • Monitor campaign performance and proactively identify and resolve any issues or discrepancies.
  • Generate and deliver regular reports to clients, providing insights and recommendations for campaign optimization.
  • Ensure that all campaigns are served in full and in accordance with client expectations.
  • Act as a liaison between clients and technical team, addressing any technical concerns or requirements.
  • Conduct regular follow-ups with clients to gather feedback and ensure satisfaction with campaign performance.
  • Stay informed about industry trends and best practices in digital advertising to enhance the quality of service provided to clients.
  • Assist in the development and implementation of processes and procedures to streamline ad operations workflows.

Qualifications:

  • Bachelor's degree in Marketing, Advertising, Business Administration, or a related field.
  • Proven experience in ad operations, digital advertising, or a similar role.
  • Strong understanding of digital advertising platforms, technologies, and metrics.
  • Exceptional communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Ability to thrive in a fast-paced environment and effectively prioritize tasks to meet deadlines.
  • Proficiency in Microsoft Office Suite and experience with ad serving platforms (e.g., Google Ad Manager, DoubleClick, etc.).
  • Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
  • Customer-focused approach with a commitment to delivering outstanding service and building long-term relationships with clients.

How to Apply
:

Submit your application via email to with the subject line "Application for CX - Ad Operations Liaison"

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