URGENT Quality Assurance Analyst I| Teleperformance
3 days ago
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
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Business Intelligence Analyst I
1 week ago
Cebu City, Central Visayas, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per yearAbout the role We are seeking a talented Business Intelligence Analyst I to join our dynamic team at Teleperformance. This full-time, entry-level position is based in our vibrant Cebu IT Park office, providing you the opportunity to kickstart your career in the Information & Communication Technology industry.What you'll be doingPerform data analysis to...
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Quality Assurance Team Lead
1 week ago
Angeles City, Central Luzon, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per yearKey ResponsibilitiesMonitor and evaluate customer interactions across phone, email, and chat to ensure accuracy, compliance, and quality standards.Document quality results, identify trends, and prepare performance reports for management review.Provide structured feedback and collaborate with Training and Operations teams to address performance gaps.Lead,...
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URGENT IT Network Engineer I
2 weeks ago
Cebu City, Central Visayas, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per yearThe Network Operations Specialist position is an IT networking role that is highly specialized and experienced in handling network change, outage, problem and request management. They also have high proficiency on a wide range of Cisco platforms and networking technologies. They also have experience on client interfacing and coordination. They are also...
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Quality Assurance Analyst
2 days ago
Angeles City, Central Luzon, Philippines NADECO MEI FOODS CORPORATION Full time ₱192,000 - ₱194,400 per yearQA ANALYSTPrepares and monitors various permits needed for the operation.Maintains appropriate filing systems for all documents, records, and reports.Implement quality assurance programs that effectively monitor product manufacturing in compliance with NMIS, BAI, GMP.Ensures maintenance and sanitation of the facility is in compliance with food safety...
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Cebu City, Central Visayas, Philippines Teleperformance Full time $40,000 - $60,000 per yearAbout the role Teleperformance is seeking an experienced Telco Account Operations Supervisor to join our growing team in Cebu City, Cebu. As a full-time supervisor, you will play a crucial role in overseeing the operations of our customer service call centre, ensuring exceptional service delivery to our telecommunications clients.What you'll be doingManage...
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Quality Assurance Manager
3 days ago
Angeles City, Central Luzon, Philippines UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC. Full time ₱1,200,000 - ₱2,400,000 per yearAbout the role As the Quality Assurance Manager at UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC.', you will play a pivotal role in overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team,...
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quality assurance
2 days ago
Tarlac City, Central Luzon, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time ₱800,000 - ₱1,200,000 per yearJob Summary:We are urgently seeking a detail-oriented and proactive Quality Assurance professional to join our Food Tech team. The ideal candidate will ensure that all food products meet safety, quality, and regulatory standards from production through delivery. You will implement and monitor quality control processes, conduct audits, and collaborate closely...
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Quality Assurance
4 weeks ago
Angeles City, Central Luzon, Philippines MCI Full timeOverviewAngeles City, PHMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.As a Quality Assurance (QA) Specialist, you will be...
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Quality Assurance Manager
3 days ago
Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time $60,000 - $80,000 per yearJob Overview:The QA Manager is responsible for overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer experience...
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Quality Assurance Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Jollibee Group Full timeOverviewQuality Assurance Analyst role at Jollibee Group.Zenith Foods Corporation, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.ResponsibilitiesEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various...
