Network Support Head
4 days ago
-Responsible for network troubleshooting and alarm response
-Monitor alarms 24/7, using various monitoring tools remote monitoring system (RMS).
-Generate regular dump of alarms and outages, accountability analysis and performs e-call to responsible field engineer/s to perform trouble restoration.
-Coordination with field engineers re site status and real time voltage, battery back-up time and other important site metrics as required.
-Trouble ticket creation, status tracking, follow up monitoring and ticket closing.
-Coordination with field engineers re site status and real time voltage, battery back-up time and other important site metrics as required.
-Generates daily dump of alarm and outage logs for weekly analysis.
-Guarantees proper escalation matrix is being implemented
-Escalation of high-risk alarms to Zone Managers, up to Operations Head level as necessary.
-To maintain the power supply in sites using the back-up generators sets, rectifier and battery back-up system equipment.
-Overseas site access request or any activities.
-Responsible in assuring that SLAs and commitment to costumer are met in terms of site performance and availability.
-Key Accountabilities
-Analyze events and issues.
-Perform troubleshooting and incident response on the systems.
-Communicate with site technicians or third parties responsible for resolution.
-Track issues through to resolution
-Prepare and report to management on the progress and issues.
-Proactive and reactive monitoring
-Providing information on components and services availability, capacity, and performance metrics
-Routine activities, such as backing up and restoration of systems.
-Disaster recovery activities, such as executing system failover scripts.
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Free parking
- On-site parking
Work Location: In person
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