Ecommerce Staff

Qualifications:

• Minimum of 1 year of experience in e-commerce management, (Shopee, Lazada, Tiktok)

• Strong understanding of online marketplaces, digital marketing, and e-commerce operations in the Philippines.

• Exceptional organizational skills with the ability to manage multiple priorities and campaigns.

• Strong analytical mindset with a results-driven approach.

Key Responsibilities:

Strategy & Growth

Develop and implement the overall e-commerce strategy to achieve revenue, profitability, and customer satisfaction goals.

Identify growth opportunities in new channels, partnerships, and online trends.

Online Platform Management

Manage e-commerce presence on marketplaces (Lazada, Shopee, TikTok Shop)

Optimize pricing, promotions and campaigns to maximize visibility and conversion.

Coordinate with fulfillment team and business development team to ensure seamless order fulfillment and inventory management.

Data & Analytics

Analyze sales performance, customer behavior, and platform insights to inform decision-making.

Provide regular reporting on KPIs, campaign performance, and competitive benchmarking.

Customer Experience

Ensure a best-in-class customer journey, from discovery to post-purchase, across all platforms.

Monitor and resolve customer issues on online platforms in coordination with the customer service team.