Network Optimization Lead

4 days ago

F W City Center, Philippines Globe Group Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description Responsible for the completion of circuit installation endorsement coming from the Enterprise Service Delivery team. Ensuring the equipment installed at B2B customers are done timely, within standards and in accordance with the Circuit Engineering Work Plan. Provide assistance to support teams in terms of opportunity handling specific to serviceability. Analyze field installation from other provider and recommend practices to adopt as an improvement to the existing processes.

DUTIES AND RESPONSIBILITIES:
 

A. ORGANIZATION

  • Executes strategies work plans in order to achieve department, business and  financial goals

B. CIRCUIT IMPLEMENTATION MANAGEMENT

  • Responsible for B2B circuit installation that includes circuit reliability testing and customer application testing required in the acceptance of circuit

  • Provides assessment and execute implementation of complex high revenue and high-profile customer accounts, coordinating  with various functional groups within Globe and outside the organization to ensure timely delivery

  • Analyzes the work order received and examines the technical requirements, prepares and arranges for resources in coordination with the involved support groups

  • Performs audit and acceptance on the completed projects by outsourced services following the guidelines set standards

  • Conducts acceptance which includes validation of last mile facility installed such as fiber optics and microwave radios are in accordance with the Circuit Engineering Work Plan

C. READINESS & ABILITY TO SUPPORT BUSINESS NEEDS/BUSINESS CONTINUITY

  • Works with stakeholders to identify priority orders and raises issues that may be encountered at the onset by assessing and evaluating complex work orders for implementation

  • Enables self-learning and skills development to adopt to technology advancements

D. TOOLS, PROCESS/POLICIES DEVELOPMENT & IMPROVEMENT

  • Participate in problem resolution encountered as the implementation process progress in order to improve/develop internal processes

  • Gathers information, priorities and updates from different groups by attending meetings, cascades and collaborations so that work is aligned towards priorities and objectives

  • Secures and maintains company resources and ensures procedures conform to Globe policies, guidelines and standards

  • To be knowledgeable in operating various test equipments and performing variety of application test

E. REPORTING REQUIREMENT

  • Provides individual reports on performance and accomplishments

  • Provides timely update to internal and external customers as needed

KPIs:

  • Percentage MET on installation  

  • Serviceability of  opportunities 

  • Achieve satisfactory NPS rating

TOP 3-5 DELIVERABLES:

  • Implementation of installation orders supporting the attainment of B2B financial goals

  • Applies project management principles and practices during the implementation, monitoring and completion of projects, ensuring efficiency and effectiveness

  • Evaluates, interprets and decides on difficult scenarios to systematically choose the appropriate course of action to address the situation

  • Utilize technology fundamentals guarantee workability and interoperability of the circuit with respect to customer requirement

  • Identifies areas for improvement based on the actual performance of duty and from observing other provider while performing field works

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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