QA Manager

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Nature Of the Account: Retail

Start Date: 15-Aug

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: 24x7

Educational Requirement: Bachelor's Degree

Work Experience:

  • Minimum 4yrs exp as a QA Manager in a any domain experiences (preferably in retail domain)
  • Has understanding of quality methodologies (Lean six sigma, Kaizen, etc; preferable)
  • Direct client management experience

Responsibilities:

  • Overseeing Quality Assurance Programs: This involves establishing standards for customer interactions, monitoring and evaluating calls, chats, emails, and other interactions, and implementing screening programs to ensure adherence to quality standards.
  • Agent Performance and Development: Providing feedback, training, and coaching to agents based on call evaluations, identifying strengths and areas for improvement, and supporting their career development.
  • Process Improvement and Strategy: Identifying performance gaps, recommending and implementing solutions to enhance customer satisfaction, agent efficiency, and overall call center performance.
  • Compliance and Auditing: Ensuring adherence to client standards, internal policies, and regulatory requirements through audits and compliance checks.

  • QA Manager

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job QA Manager - Travel (Cebu) | Onsite Work Experience:3 to 4 years experience as a QA Manager in a travel account/Telco Voice accountHas understanding of quality methodologies (Lean six sigma, Kaizen, etc)Direct client management experienceNo to retail or healthcare LOB experience Start Date: ASAP Type of Support: Voice Work Arrangement: Onsite...

  • QA Manager

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: 2nd year completed/College Grad Work Experience:3 to 4 years experience as a QA Manager in a travel account/Telco Voice accountHas understanding of quality methodologies (Lean six sigma, Kaizen, etc)Direct client management...

  • Software QA Manager

    4 days ago

    Cebu City, Central Visayas, Philippines United Internet Full time ₱2,000,000 - ₱2,500,000 per year

    IONOS Philippines Inc.SOFTWARE QA MANAGERAt IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are...

  • BPO Travel QA Manager

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the Position:QA Manager - Travel (Cebu) | OnsiteStart Date: Immediate Support Type: Voice Work Setup: Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Completed second year of college or a college degree Work Experience: 3 to 4 years of experience as a QA Manager in a travel or telecommunications voice accountFamiliarity with...

  • Software QA Manager

    4 days ago

    Cebu City, Central Visayas, Philippines IONOS Full time ₱600,000 - ₱1,200,000 per year

    At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...

  • Sr. QA Engineer

    2 days ago

    Cebu City, Central Visayas, Philippines Bravissimo Resourcing, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Key Responsibilities:Serve as Senior QA Lead and manage the QA Department in a fast-paced Agile environment.Develop, implement, and continuously improve test plans, test cases, and QA strategies.Review requirements and collaborate with Dev/Product teams to ensure testability and quality standards.Make final decisions on release quality-you decide if it...

  • QA QC Billing Analyst

    4 days ago

    Cebu City, Central Visayas, Philippines HIGHPOINT PROPERTY VENTURES IND. CORP. Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: QA/QC Billing AnalystLocation: Cebu CityIndustry: Construction | Infrastructure | Real Estate DevelopmentWe are looking for a QA/QC Billing Analyst with a solid technical foundation in construction and a sharp eye for accuracy and compliance. The ideal candidate is a Civil Engineer, Architect, or Quantity Surveyor with extensive knowledge of...

  • QA Brand Expert I

    4 days ago

    Cebu City, Central Visayas, Philippines Datawords Group Full time ₱400,000 - ₱1,200,000 per year

    Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & CebuOffice Location: Cebu Business Park, Cebu City, PhilippinesReporting to: Senior QA Brand Expert IIndividual contributorQA Brand Expert IThe QA Brand Expert I supports the quality assurance process by reviewing creative...

  • QA Specialist I

    4 days ago

    Cebu City, Central Visayas, Philippines Datawords Full time ₱500,000 - ₱1,000,000 per year

    Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & CebuOffice Location: Cebu Business Park, Cebu City, PhilippinesReporting to: Lead QA SpecialistIndividual contributorQA Specialist IThe QA Specialist I conducts website testing across devices, develops and executes test...

  • QA Specialist I

    4 days ago

    Cebu City, Central Visayas, Philippines Datawords Full time ₱900,000 - ₱1,200,000 per year

    Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu Office Location: Cebu Business Park, Cebu City, PhilippinesReporting to: Lead QA SpecialistIndividual contributorQA Specialist IThe QA Specialist I conducts website testing across devices, develops and executes test...