Quality Management Supervisor

4 days ago

Mandaluyong City, National Capital Region, Philippines But First, Coffee Inc. Full time $60,000 - $80,000 per year

As a Quality Management Supervisor, you'll be responsible of the following:

Process Development and Organization

  • Design, implement, and continuously improve operational workflows and quality assurance processes across all functional areas.
  • Collaborate with cross-functional teams (e.g., operations, supply chain, training, R&D and franchise operations) to identify inefficiencies and develop scalable, standardized solutions.
  • Develop SOPs (Standard Operating Procedures) and ensure consistent implementation across all branches

Quality Standards and Compliance

  • Establish and maintain quality control standards in alignment with industry regulations, internal policies, and brand values.
  • Monitor compliance with food safety regulations, sanitation practices, and internal quality benchmarks.
  • Conduct internal audits and process reviews to identify gaps and non-conformities and recommend corrective actions.

Documentation and Reporting

  • Create and manage QA documentation, including checklists, audit reports, SOP manuals, and training materials.
  • Analyze data from audits and inspections to identify trends and generate actionable insights.
  • Provide regular reports to leadership on QA performance metrics, improvement initiatives, and risk areas.

Cross Functional Coordination

  • Work closely with branch support teams to understand operational pain points and recommend improvements.

Continuous Improvement & Innovation

  • Stay updated on industry best practices and emerging technologies that can support QA efforts.
  • Champion a culture of quality and accountability throughout the organization.

Perform other tasks/duties assigned by the management.

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