Senior Principal Consultant

Key

Responsibilities

Provide Consulting Services

• Document and validate customer's business requirements and map to NetSuite functionality
• Configure/customize NetSuite application to meet customer's business requirements
• Conduct consulting sessions (on-the-phone and in-person) and document with meeting minute summaries
• Attend project meetings and provide status on progress of activities and deliverables
• Provide customers with as needed consulting and general assistance
• Be a "go-to" resource for specific functional areas

Provide Sales / Account Management support

• Support the sales cycle through solution review and feedback, and assistance with scoping and estimation 

Provide Team and Operational Management

• Participate, organize and facilitate regular Team Meetings
• Contribute to the hiring process by screening applications and interviewing candidates
• Serve as liaison with the rest of the GDC for work coordination and assignments
• Channel staff feedback to the local Practice Manager
• Enforce company policies and regulations

Contribute to internal PS initiatives

• Contribute to the solutions repository/best practices, knowledge share activities
• Participate in Subject Matter Expert programs
• Conduct Internal trainings on Subject Matter Expertise to filter out best practices
• Interface with other departments on product features/solutions

Focus on Continuing Education

• Contribute to internal knowledge share; Review posted feedback on a continuous basis
• Participate in or Hold Continuing Education sessions
• Conduct and be fully versed on functionality released with each new product upgrade

Key Competencies

Customer Service

• Possesses a passion for helping customers find creative ways to more effectively run their businesses
• Demonstrates strong consulting skills and Customer relationship acumen  
• Establishes credibility and rapport with internal and external stakeholders
• Ability to influence customers to modify current business practices, as required

Initiative

• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
• Ability to complete self- directed assignments and tasks
• Ability to engage in the Sales process with little or no guidance from Management

Productivity

• Ability to work in a deadline-focused environment, consistently producing deliverables within agreed upon timeframes
• Ability to manage multiple project commitments simultaneously
• Achieves consistent utilization at or above established target %

Product Knowledge

• Works on significant and unique services where analysis of data requires evaluation of several intangibles
• Develops innovative plans based on customer needs to solve complex business workflow in the NetSuite environment
• Be fully versed on functionality released with each new product upgrade
• Solid understanding of customization options/tools available to extend standard configurations/functionality

Quality

• Demonstrates excellent judgement in selecting methods and techniques for obtaining solutions
• Ability to resolve complex issues per defined parameters and procedures, and escalate when necessary 

Problem Solving

• Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Documents, troubleshoots and escalates Support issues outside defined parameters
• Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
• Ability to document reusable solutions
• Exercises judgment within defined procedures and policies to determine appropriate action
• Understands theories, concepts, principles, and techniques to handle most situations without guidance
• Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment
• Possesses a passion for helping customers find creative ways to more effectively run their businesses

Autonomy

• Determines methods and procedures on new job assignments, and may coordinate and/or lead team activities
• Independently organizes and performs most work required within area

Decision Making

• Ability to influence customers to modify current business practices, as required
• Ability to manage scope and expectations with the customer
• Generally, receives guidance and direction from other project resources (Consulting Technical Manager, Project Manager) and Practice/Delivery Leads
• Engages in the Sales / Account Management process with little or no guidance from Management.

Interpersonal Skills

• Strong written and verbal communication skills
• Strong presentation skills
• Ability to establish credibility and rapport with internal and external stakeholders
• Ability to work within project teams, and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources

Soft Skills 

• Demonstrates full competence in business function
• Ability to manage multiple projects

Technical 

Skills 

• Demonstrates exceptional financial and business skills.
• Experience with software in a SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence
• Consulting experience with QuickBooks Great Plains/Microsoft Dynamics, , Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
• Pre-sales consulting experience

Education

• Bachelor's degree, preferably in Accounting or Management Information Systems
• Master's degree or post graduate coursework preferred

Professional Experience

• 6+ years' experience in systems applications consulting with a consulting firm or software provider
• 3+ years in a Consultant role implementing NetSuite full cycle

Promotion Criteria

•     Demonstrates advanced knowledge in at least 2 major areas of NetSuite functionality – i.e. ERP, CRM, Ecommerce, OpenAir
•     Regularly exceeds personal utilization targets on a quarterly basis
•     Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets
•     Contributes to internal PS Knowledge Share
•     Active participant in NetSuite Mentoring Program
•     Supports the Sales process as a PS Subject Matter Expert, with minimal guidance from Management
•     Ability to lead a team of Consultants on large PS engagements

Reports To

• Team Leads / Practice Manager

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