Service Support Coordinator I

5 hours ago

Mandaluyong City, National Capital Region, Philippines Vertiv Full time ₱300,000 - ₱450,000 per year

.Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
  • A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description:

  • Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
  • Provides high-quality and valuable support in all service administrative processes.
  • Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness. 
  • Ensures that information logged in the designated databases and systems is accurate and updated. 
  • Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 
  • Ensures that information needed by internal and external customers are provided accurately and on time. 
  • Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
  • Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
  • Improvement on Productivity and Efficiency.
  • Individual Development.
  • Adhoc/ Stretch Assignments

Qualifications: 

  • College graduate of any course 
  • With 1-3 years of related experience 
  • Previous experience within a service environment performing administrative functions. 
  • Previous experience on supply chain (order management, purchasing and logistics) 
  • Focused with strong administration, analytical and organizational skills. 
  • Possesses initiative and a strong sense of ownership and responsibility.
  • Keen attention to details. 
  • Comprehensive administrative/clerical/back office experience.
  • Time management skills.
  • Must be able to work with minimal supervision. 
  • Works well with others; team player.
  • Strong sense/knowledge of the service business.
  • Fluent English written and verbal skills.
  • Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

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