
Weekends Off
4 days ago
We are hiring Customer Service Representatives for our Healthcare Account. This opportunity is ideal for college graduates (with or without experience) or college undergraduates (at least 2 years completed) with 6 months of BPO or customer service-related experience. Strong English communication and customer service skills are required.
Key Responsibilities:
- Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
- Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
- Resolve concerns professionally and accurately document each interaction.
- Maintain confidentiality of sensitive health information and follow compliance standards.
- Deliver a high level of customer service while meeting performance metrics.
Qualifications:
- College graduate (any course) – with or without experience
- Completed at least 2 years in college with at least 6 months of BPO or customer service-related experience
- Excellent English communication skills (spoken and written)
- Good interpersonal, analytical, and problem-solving skills
- Strong comprehension and attention to detail
- Basic proficiency in Microsoft Office tools
- Willing to work onsite
What We Offer:
- Paid training
- Competitive salary and performance-based incentives
- 20% night differential
- HMO coverage for employee starting Day 1
- HMO dependent coverage upon regularization/certification
- Life and Accident Insurance
- 13th and 14th month pay
- Annual performance-based salary increase
- Career advancement and development program
- Positive and inclusive work culture
Job Types: Full-time, Permanent
Pay: Php17, Php25,000.00 per month
Benefits:
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Work Location: In person
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