Weekends Off

3 days ago

Manila, National Capital Region, Philippines Orbit-Teleservices Ortigas Site Full time ₱17,000 - ₱25,000 per year

We are hiring Customer Service Representatives for our Healthcare Account. This opportunity is ideal for college graduates (with or without experience) or college undergraduates (at least 2 years completed) with 6 months of BPO or customer service-related experience. Strong English communication and customer service skills are required.

Key Responsibilities:

  • Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
  • Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
  • Resolve concerns professionally and accurately document each interaction.
  • Maintain confidentiality of sensitive health information and follow compliance standards.
  • Deliver a high level of customer service while meeting performance metrics.

Qualifications:

  • College graduate (any course) – with or without experience
  • Completed at least 2 years in college with at least 6 months of BPO or customer service-related experience
  • Excellent English communication skills (spoken and written)
  • Good interpersonal, analytical, and problem-solving skills
  • Strong comprehension and attention to detail
  • Basic proficiency in Microsoft Office tools
  • Willing to work onsite

What We Offer:

  • Paid training
  • Competitive salary and performance-based incentives
  • 20% night differential
  • HMO coverage for employee starting Day 1
  • HMO dependent coverage upon regularization/certification
  • Life and Accident Insurance
  • 13th and 14th month pay
  • Annual performance-based salary increase
  • Career advancement and development program
  • Positive and inclusive work culture

Job Types: Full-time, Permanent

Pay: Php17, Php25,000.00 per month

Benefits:

  • Flexible schedule
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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