Senior Analyst – Data Governance

Job Description
Property Hub Data Management

• Account-Specific Data Governance: Serve as the single point of contact for all data governance analyst activities relating to the deployment and maintenance of the assigned account's Property Hub system instance
• Stakeholder Collaboration: Work closely with Account Directors, Country Leads, and internal BAU teams to gather data requirements and ensure all account-specific tasks are completed to meet data quality metric standards
• Data Analysis & Integration: Take full ownership of hands-on data analysis work, ensuring successful integration to various applications while maintaining excellent data quality standards
• Documentation Management: Maintain comprehensive account playbooks that document system processes, standards, and operational procedures
• Quality Assurance: Oversee data integration, data flows, and downstream impact assessment, performing data remediation, quality checks, and periodic reviews following established procedures

Technology Access Tool (TAT) Administration

• User Access Management: Process new user access requests by creating accounts, assigning appropriate roles based on existing user templates, and configuring Single Sign-On (SSO) capabilities
• Approval Workflow Coordination: Email TAT approvers (Account Directors) for access approval and notify new users with client portal access information
• User Termination: Execute secure user termination procedures by promptly disabling access in TAT system
• Bi-Annual Access Audits: Conduct user access reviews by extracting current user lists, distributing to JLL Account Directors/HLS representatives for validation, and implementing necessary modifications or terminations based on validated lists

Client Portal Content Management

• Document Administration: Update client portal documents by navigating SharePoint sites, organizing content in appropriate folders, uploading new documents, and removing outdated materials
• Navigation Management: Maintain portal functionality by updating ribbon links through the Navigation pane and managing tile configurations via the Tile library

Operational Support & Issue Resolution

• Help Desk Management: Handle Data Help Desk tickets and provide ongoing operational support for all implemented systems
• Issue Resolution: Take responsibility for resolving system issues during daily operations and participate in root cause analysis (RCA) documentation for escalations or downtime
• Status Reporting: Provide clear, up-to-date status reports on all work items and maintain transparent communication with stakeholders
• Compliance Management: Work with data governance peers to adhere to compliance policies and procedures across all systems

Training & Process Development

• User Training: Provide training and education for product users across Property Hub, TAT, and Client Portal systems to ensure proper data governance, quality standards, and data protection
• Process Documentation: Assist in documenting business processes and standard operations supporting BAU data governance and stewardship operations for all deployed products
• Product Testing: Participate in testing requested enhancements across all systems to ensure quality solutions and compliance with account requirements

Key skills

• Good experience in Stakeholder Management, Change Management, Vendor Management, Risk Management
• Sound planning & organizational skills to prioritize work and the ability to drive and motivate the team to meet tight deadlines
• Result Oriented, self-motivated and proactive in resolving issues and identifying new opportunities
• Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand
• Advanced Excel skills
• Proven ability to think laterally and see tasks in the context of overall client needs and business objectives
• Attention to detail – both verbal, written and numerical
• Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations

Employee specification

• Bachelor's Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines or with equivalent work experience
• With 2-5 years' experience in helpdesk service delivery and/or Data Analyst/Data Governance/Data Quality Reviewer background roles preferred.

If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

About JLL
We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.