Customer Service Manager

3 hours ago

Philippines Muvr Full time
About Us

Muvr is an AI-powered logistics and marketplace platform redefining how people move, deliver, and dispose of items. We connect customers, providers, and partners in a seamless ecosystem — powered by automation, smart operations, and human trust.

The Role

We're seeking a Customer Service Manager to lead our support operations and ensure exceptional experiences for customers, providers, and partners. You will oversee a team of Team Leads and Customer Support Representatives, drive SLA compliance, and serve as the escalation point for high-risk or sensitive cases.

This role requires a balance of operational leadership, people management, and cross-functional collaboration with Ops, Product, and Central Ops to continuously improve service delivery and trust in the Muvr platform.

Key Responsibilities:
  • Lead, coach, and develop Team Leads and Customer Support Representatives.
  • Define, monitor, and achieve SLA and CSAT targets across all support channels.
  • Serve as escalation manager for complex, high-value, or compliance-sensitive cases.
  • Partner with Workforce Management (WFM) on forecasting, scheduling, and volume planning.
  • Review QA reports and drive continuous improvement in communication, compliance, and resolution quality.
  • Work cross-functionally with Ops, Product, and Central Ops to resolve systemic issues and influence process/policy changes.
  • Build reporting dashboards to track team performance and surface insights to leadership.
  • Drive initiatives to reduce escalations, improve retention, and increase trust in Muvr support.
Qualifications:
  • 5+ years in customer service, with at least 2–3 years in a managerial role.
  • Experience in high-volume, fast-paced environments (logistics, marketplace, or SaaS strongly preferred).
  • Strong leadership and coaching skills, with a proven ability to build high-performing teams.
  • Data-driven mindset with experience using SLAs, CSAT, QA scores, and recontact rates to manage performance.
  • Excellent problem-solving skills and the ability to handle escalations with empathy and professionalism.
  • Strong cross-functional collaboration skills and experience working with Ops, Product, or Compliance teams.
Success in This Role Means
  • SLA and CSAT consistently met or exceeded.
  • Escalations resolved within defined SLA and with minimal leadership intervention.
  • Reduction in recontact rates and improvement in first-contact resolution.
  • Team engagement and retention remain high.
  • Muvr customers, providers, and partners see the support team as a trusted, reliable engine of execution.
Why Join Muvr
  • Lead a critical function in a fast-scaling tech-driven logistics platform.
  • Build and mentor a team that's the frontline engine of trust in our ecosystem.
  • Competitive salary.
  • Career growth opportunities in Operations and Central Ops leadership.

  • Customer Service Manager

    3 hours ago

    Philippines Ikigai Cases Full time

    Ikigai Cases is hiring for a Customer Service ManagerLocation: RemoteCompensation: $1800 per month + performance-based bonusesAbout the CompanyIkigai Cases () is a family-owned e-commerce business selling premium metal pill cases. Founded in December 2021, the business has been operated by two brothers from Washington, DC since then. After four years, the...

  • Customer Service Manager

    3 hours ago

    Philippines Jetson Manpower Agency Full time

    Job OverviewWe are seeking an experienced CS Manager to oversee customer service operations, performance management, and reporting. This role is critical in ensuring KPI achievement, high CSAT performance, and efficient daily operations while coordinating closely with internal teams and leadership.QualificationsAt least 5 years of experience in customer...

  • Fire Alarm Service Manager/Customer Service

    3 hours ago

    Philippines Remote VA Full time

    Fire Alarm Service Manager Job DescriptionWe are seeking an experienced and highly organized Fire Alarm Service Manager to lead our service department. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries. The ideal candidate will have strong problem-solving skills, experience...

  • Customer Service Representative

    3 hours ago

    Makati Ave, Makati, Metro Manila, Philippines KW Business Support Service Full time

    Urgently hiring for CUSTOMER SERVICE REPRESENTATIVE INTERNATIONAL ACCOUNT (INBOUND)Open for College graduate (No Experience) College Undergraduate, College Level and Associate Graduate (with atleast 3 months minimum BPO Experience) Amendable to Work Onsite (Makati or Pasig)Virtual Interview for initial interview

  • Customer Service

    3 hours ago

    Philippines Scalesource Full time

    Location: Remote (Work from Home)Schedule: 8-5 Mon-Fri (PST;CST;EST)Compensation: $1,200 USD per monthABOUT THE COMPANYWe specialize in providing fencing solutions for residential, commercial, and industrial properties, offering high-quality materials, professional installation services, and a commitment to customer satisfaction. Our focus on durability,...

  • Customer Service

    3 hours ago

    Philippines Nestlé Business Full time

    SNAPSHOTLocation: Meycauayan, Bulacan, PHCompany: Nestlé Business Full-timeBachelor's Degree 1+ year of experiencePOSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and...

  • Customer Service

    3 hours ago

    Philippines Peak Support Full time

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Tier 2 Logistics Specialist to join our team in the PhilippinesRole OverviewThe Tier 2 Logistics Agent will handle higher-complexity logistics and shipping-related requests that go...

  • Customer Service Representative

    3 hours ago

    Philippines Remote VA Full time

    Job Title: Customer Service Representative & Social Media ManagerWork Schedule: Part-Time (20 hours/week) | Preferred Hours: 10:00 AM – 3:00 PM ESTWe are looking for a Customer Service Representative who can also manage our Instagram account and help grow our client's brand presence online. The ideal candidate has strong communication skills, a pleasant...

  • Customer Service Representative

    3 hours ago

    Philippines Remote VA Full time

    Sunday to Thursday: 6:45 AM - 5:30 PMFriday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter)About Us:Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have...

  • Customer Service Support

    2 weeks ago

    Philippines Höegh Autoliners Full time

    Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.If that sounds like the type of team you want to join, we can't wait to...