IT Help Desk

5 hours ago

Manila, National Capital Region, Philippines Emapta Full time ₱55,000 - ₱105,000 per year

Keeping Systems Running, One Solution at a Time

Take your IT career to the global stage without leaving home. This role offers an international opportunity to make your mark by supporting fast-moving teams, strengthening digital workflows, and ensuring users stay connected-giving you the platform to grow beyond borders while building impact in the tech side of financial services.

Job Description

As an IT Help Desk professional, you will troubleshoot hardware, software, and network concerns, resolve technical issues, manage support tickets, and assist with onboarding and offboarding to keep internal teams operating smoothly.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Night differential pay to maximize your earnings
  • Permanent WFH arrangement
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • 2+ years of relevant professional experience
  • Experience with Windows and Mac OS
  • Knowledge of networking fundamentals
  • Experience with ticketing systems

Preferred Qualifications

  • IT certifications (CompTIA, Microsoft)
  • Experience supporting U.S. teams

Your Daily Tasks

  • Provide technical support to internal users
  • Troubleshoot hardware, software, and network issues
  • Log and track support tickets
  • Support onboarding and offboarding

About the Client

Our client is a forward-thinking U.S. mortgage institution that relies on dependable technology to deliver a smooth and secure lending experience. They prioritize modern infrastructure, efficient digital processes, and exceptional user support to keep their operations moving. By combining innovation with a service-driven culture, they create an environment where IT professionals can directly influence stability, productivity, and user confidence across the organization.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, competitive compensation, and global career opportunities. Work with international clients in a culture built on collaboration and innovation. Thrive with world-class support, meaningful development, and an inclusive community that empowers your success.

Apply now and be part of the #EmaptaEra

  • Help Desk Agent

    5 hours ago

    Manila, National Capital Region, Philippines Careers Signant Health Full time ₱80,000 - ₱120,000 per year

    Job Summary:We are seeking a motivated and customer-oriented Tier 1 Help Desk Agent to join our Help Desk team. In this role, you will be the first point of contact for users interacting with AI-driven Tier 0 systems in the context of clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure seamless operations for SH...

  • Service Desk Analyst

    5 hours ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time ₱25,000 - ₱500,000 per year

    Act as the first point of contact for enterprise users of a Tele performance global client. Log, classify, and resolve IT incidents within SLA.Responsibilities:• Provide L1 support for applications, accounts, email, and hardware• Log incidents using ITSM tools (Service Now, Remedy, Jira)• Reset credentials, unlock accounts, assist with access...

  • SPANISH TECHNICAL SUPPORT REPRESENTATIVE

    5 hours ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱960,000 - ₱1,140,000 per year

    SPANISH TECHNICAL SUPPORT REPRESENTATIVE (TSR/IT HELP DESK)Work Setup: OnsiteLocation: TaguigStart Date: November 11, 2025Employment Type: Full-timeSchedule: ShiftingLanguage Requirement: Spanish (Non-Native Speakers Accepted)Education: Minimum of 2 years in collegeExperience: At least 1 year TSR or IT Help Desk backgroundSalary Range: PHP 80,000 – PHP...

  • Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱600,000 - ₱1,800,000 per year

    FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...

  • Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱60,000 - ₱120,000 per year

    FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture's biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • L2 Service Desk Engineer

    6 hours ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱30,000 - ₱60,000 per year

    Service Desk team members are the first representatives of company to help customers get back to work as quickly as possible after experiencing technical problems. They use the technical and human resources of the company to ensure that customers are safe and supported in their computing environment. They use the knowledge they gain to collaborate with team...

  • IT Service Desk Analyst

    5 hours ago

    Manila, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱250,000 - ₱500,000 per year

    Shift Schedule: ShiftingWork Setup: OnsiteLocation: McKinley, Taguig/MOA, PasayJob Qualifications:Candidates must have Excellent English communication skills.Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.At least 1 years' Service Desk/Helpdesk/Technical Support experience is...

  • Service Desk Manager

    4 hours ago

    Manila, National Capital Region, Philippines GodHeir Services Full time ₱1,166,667 - ₱1,666,667 per year

    Job Title: Service Desk Manager (IT – Service Desk BPO)Category: Service Desk / End User ServicesWork set up: Amenable to work in Taguig and PasigWork shift: NightshiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• Experience in handling multilingual• At least 2 years being a manager• Solid experience handling BPO Service Desk...

  • Service Desk Technician L1

    2 weeks ago

    Manila, National Capital Region, Philippines Milestone Technologies Full time ₱250,000 - ₱450,000 per year

    *Company Overview* Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...