People Services Portfolio Specialist
1 day ago
Job Title
People Services Portfolio Specialist
Job Description Summary
The People Services Portfolio Specialist is the primary contact for Tier 1 HR inquiries of moderate complexity, providing timely and accurate support to employees and managers across regions. This role ensures smooth delivery of HR processes throughout the employee lifecycle, including invoicing, and requires strong knowledge of HR policies, systems, and platforms.
Job Description
About the Role:
- Serve as the first point of contact for Tier 1 HR queries of moderate complexity, ensuring timely resolution and escalation when needed.
- Support employee lifecycle transactions (onboarding, offboarding, job changes, payroll, compensation, benefits, compliance) in Workday and related HR systems.
- Maintain accurate employee records and ensure compliance with data privacy, retention, and company policies.
- Collaborate with HR partners, COEs, and team members to drive process improvements, knowledge sharing, and operational excellence.
- Contribute to reporting, documentation, and system enhancements while upholding KPIs, SLAs, and customer satisfaction standards.
About You:
- Bachelor's degree (preferred) in HR, Business, Psychology, or related field, with at least 18 months of relevant experience.
- Proficiency in HR systems (e.g., Workday), case management tools, and MS Office, with strong attention to detail and organizational skills.
- Demonstrated ability to interpret policies, communicate effectively, and manage multiple priorities in a fast-paced environment.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: "Cushman & Wakefield"
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