Operations Manager

2 weeks ago

Pulong Santa Cruz, Calabarzon, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

Location: Nuvali, Sta. Rosa, Laguna

Work Arrangement: 100% Onsite

Work Schedule: Shifting (Majority Nightshift)

The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of Experts. The Operations Manager will also improve team member satisfaction resulting in the retention of Call Center Supervisors and Customer Service Representatives.

EXPERIENCE:

  • Minimum of 5-8 years call center experience required, with at least 3-5 years at the manager level
  • 2-3 years directly managing call center supervisors
  • Proven and demonstrable leadership, management, and motivational skills
  • Non negotiable experience with sales ( Telco preferred ), call center technology, including ACD, workforce management agent productivity tools, and quality management tools.
  • Proficiency using MS office suite

DUTIES AND RESPONSIBILITIES:

  • Support directives from Call Center leadership.
  • Lead, coach, and develop Call Center Supervisors.
  • Set and prioritize goals to achieve business objectives.
  • Collaborate with HR, Training, Workforce, Finance, and Quality teams.
  • Drive improvements in people, processes, and technology.
  • Ensure client, subscriber, and quality expectations are met.
  • Recognize and reward top performers.
  • Manage budgets, projects, and changing priorities.
  • Maintain strong floor presence and open communication with staff.

  • press machine operator

    1 week ago

    Pulong Santa Cruz, Calabarzon, Philippines LRI Chroma Asia Inc Full time ₱250,000 - ₱450,000 per year

    Responsible for setting up, operating, and maintaining the 6-color offset printing machine to produce high-quality printed materials for packaging.Key Responsibilities:Set up and operate the 6-color offset printing machine according to job specifications.Read and interpret job orders to determine printing requirements (color sequence, ink type, paper size,...

  • Clinic Operations Lead

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    About the job: Clinic Operations Lead (Sta. Rosa, Laguna) | OnsiteWork Setup: Onsite (Sta. Rosa, Laguna)Schedule: Monday to Friday (8am-5pm)Responsibilities:Streamline and optimize daily clinic workflows for maximum productivity and quality.Translate organizational goals into actionable initiatives that improve clinic performance.Analyze data, anticipate...

  • Operations Supervisor

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Gloval Integrated Solutions and Technological Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job descriptionLEADMAN/SUPERVISORA Leadman overseeing mechanical, electrical, and fire protection manages installation, maintenance, and safety compliance while coordinating with managers, engineers and technicians. Ensures seamless system integration, enforce standards, troubleshoot issues, and optimize resources to maintain efficiency and...

  • Construction Manager

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Agacons Construction Full time ₱1,620,000 - ₱2,070,000 per year

    QualificationsCandidate must possess Bachelor's/College Degree in Civil, Mechanical, Electrical Engineering or any related course, preferably licensed.At least 10 to 15 Year(s) of working experience in the related field is required for this position.Examining and re-engineering operations and procedures, formulating policy and developing and implementing new...

  • HR Manager

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines SM Supermalls (Shopping Center Management Corporation) Full time ₱1,200,000 - ₱2,400,000 per year

    As the Human Resources Manager, you are responsible for providing support for the everyday operations of the HR Team. Your role is to guarantee that all employees are kept productive and inspired. Together with your team, you will also be managing various people programs related to engagement, compensation & benefits, and training among others.Educational...

  • Project Mechanical Manager

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Agacons Construction Full time ₱1,800,000 - ₱4,200,000 per year

    QualificationsCandidate must possess Bachelor's/College Degree in Mechanical Engineering or with the same field, preferably licensed.At least 5 to 20 Year(s) of working experience in the related field is required for this position.Examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and...

  • Property Management

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Sphere Rocket VA US Full time ₱250,000 - ₱500,000 per year

    We're looking for aProperty Management Virtual Assistantto support daily operations, client communication, and marketing for a growing property management business.Responsibilities:Organize and maintain client, tenant, and property files in RentVine or similar platformsUpload contracts, leases, inspection forms, and property photosCoordinate maintenance...

  • RESTAURANT MANAGER

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Viva International Food and restaurants, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Responsibilities:A. Ensures Customer SatisfactionExecutes Quality Service and Cleanliness Standards of the RestaurantEnsures an environment of Customer Awareness by supervisors and staff; monitors Customer Feedback; follows up complaints and takes corrective actions to ensure Customer Satisfaction.B. Oversees the Implementation of Sales Building...

  • Finance and Administrative Services Manager

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Join Our Team at Everest Academy NuvaliWe are looking for a Finance and Administrative Services Manager to oversee the school's financial operations and administrative functions. The ideal candidate is a results-driven professional with strong leadership skills, financial management expertise, and a passion for supporting quality education. If you're ready...

  • People & Culture Manager

    2 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Career Connect Full time ₱2,000,000 - ₱2,500,000 per year

    We are looking for a People & Culture Manager.  This role is both strategic and operational and will work closely with the Head of Global People & Culture, the Global Process Owners and various Global Process Professionals in their respective process expertise within the Human Experience Management department.  This role is tasked to run the local P&C...