IT Analyst

Role description

SCOPE OF WORK

The Change Management Lead is responsible and accountable for creating and implementing change management strategies and plans that are in line with the evolving Client Adoption and Change Management (ACM) Framework. These initiatives must ensure employee change readiness and ability, maximize adoption success, and minimize resistance in effectively using project solution within the concerned departments. This will include focusing on changes to business processes, systems and technology, job roles and organization structures to increase benefit realization, value creation and the achievement of the results and outcomes.

The role will require coordination primarily with but not limited to the Product Owner / Manager and team. Additional requirements include providing direct support and coaching to all impacted stakeholders and when needed to identified sponsors, and management throughout the ACM journey of the initiative. This role might also require handling multiple initiatives at a given time.

Assess how changes brought by digital transformation initiatives impact people.

• Prepare a change management approach as well as mapping of impacted groups to benefits and change impact analysis (when applicable).

• Initial review of the recommended ACM activities that include but not limited to training, communication, adoption measurement.

• Lead the implementation of the ACM strategy/approach and plans.

• Report on the ACM progress and challenges (if any).

DETAILED TASKS AND/OR EXPECTED OUTPUTS

• Engage and collaborate with Product Manager and other teams to achieve good understanding of what is required and expected from ACM side.
• Assess the business change impact of IT initiatives or projects by conducting impact analysis, stakeholder analysis, and measuring the users' readiness for change.
• Apply the ACM process and necessary tools in creating a strategy to support adoption of change and ensuring that the ACM strategy is aligned with important change initiatives undertaken by the organization.
• Work with the product owner / manager and business owner to integrate change management plans to the overall project plan

• Work closely with vendors on ACM deliverables, and make sure these deliverables match client's quality standards.

• Assign responsibilities and monitor the performance of trainers, eLearning developers and other ACM resources to projects assigned

• Conduct regular team meetings to ensure effective communication and collaboration

• Develop and lead the implementation of ACM plans such as, but not limited to: (i) Sponsor Roadmap, (ii) Champion Engagement Plan, (iii) Coaching Plan, (iv) Communications Plan, (v) Training Plan, (vi) Resistance Management Plan, (vii) Adoption Measuring and Monitoring Plan, and (viii) Rewards and Recognition Plan

• When needed build a network of Change Agents, Change Sponsors and Departmental Change Champions, including their expected responsibilities.

• Engage and support the executive and business sponsors, managers, and departmental champions in the fulfillment of their roles as change agents.

• Identify potential areas of resistance to change and develop counter strategies to reduce doubts, uncertainties, and foster positive acceptance of changes.

• Recommend best approach to the development of instructional materials, adoption of change scenarios, manuals, and quick guides.

• Conduct coaching, training sessions, and communication activities.
• Maintain a close working relationship with coaching, training, communications, and support team members for successful implementation of change initiatives.
• Define and measure adoption success metrics and recommend and implement improvements as needed.
• Raise or elevate identified risks and issues related to ACM, including proposed action items to resolve the issue.

• Provide inputs to plans for "the early" life support.

• Ensure ACM plans are up-to-date and relevant.

• Perform other tasks and ad hoc activities that may be assigned from time to time.

Skills

MINIMUM QUALIFICATION REQUIREMENTS

• Bachelor's Degree in Information Technology, Psychology, Organizational Development, or related field

• A strong awareness and understanding of Client's business processes and guidelines is an advantage.

• Change management certification, such as Prosci, and post-graduate degree are desirable. If the incumbent does not have a certification, they are expected to obtain certification within the first 12 months of their engagement.

• Demonstrated experience in planning, leading and coordinating organization-wide change management efforts, particularly of IT-based projects or initiatives.
• Experience with project management
• Excellent command of written and spoken English
• Problem-solving and root cause identification skills
• Experience with IT project management methodologies and tools

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.