IT Business Operations and Strategy Manager

• Accountable for the delivery of all IT projects across the Group in close collaboration with IT and Delivery Managers
• Lead the continuous development and articulation of the IT strategy, synthesised in an integrated view including planning elements and investment portfolio
• Responsible for the establishment, management and continuous improvement of a project methodology incorporating structures, standards, processes, documentation, tools, and reporting, with the goal of delivering every project on time, within budget and within scope
• Set project planning standards to determine the resources and schedule required to deliver strategies, and facilitate a process to allocate budget and human resources to the portfolios, including managing dependencies across teams
• Ensure successful delivery of IT programmes and projects by providing oversight, review and quality assurance, measured through KPIs
• Ensure all projects are supportable, have a clear support model structure and appropriately transitioned to the Delivery and Operations team
• Responsible for making sure that every project has an approved business case, and a post implementation review is conducted timely to assess value creation of projects
• Where required, directly manage projects as project manager
• Lead organisation to adapt different project management methodologies such as agile, devops, scrum or waterfall as appropriate in project implementations
• Overall responsible for IT Budget Planning and management of IT expenditures
• Responsible for the development and retention of a highly motivated and skilled team
• Act as deputy to Chief Information and Technology Officer as and when necessary

• Bachelors Degree in Information Technology or equivalent; with project management certification
• Minimum 15 years of IT Management Experience
• Past roles as a CIO, IT Business Partner, Programme Director, Programme Manager
• Extensive experience in Project Management, Agile, DEVOPS methodologies preferred
• Experience in IT Service Management
• Able to work independently and as a self-starter
• Excellent verbal and written communications skills
• Functional / Technical Competencies

• Manage risks that might impact portfolio delivery
• Perform and direct interventions on projects that are not delivering as promised. Implement risk-based approach to prioritise management attention and intervention on high-risk projects
• Manage project interdependencies and set priorities with IT and Delivery Managers
• Maintain strategic partnership with key/major vendors
• Line manage the Project Management skill pool. Ensure project managers are planning, executing, and controlling projects appropriately, including compliance with standards and methodologies
• Lead strategic risk management, competitive intelligence and benchmarking activities
• Develop and retain a highly motivated and skilled team
• Work with IT and Delivery Managers to insure proper resourcing strategy (including 3rd parties) and execution of projects
• Oversee creation and maintenance of project scope documents to ensure effective planning and define and manage risks, performance, roles, resources, communications, and quality
• Ensure accurate latest estimates and contingency that are managed against agreed project budgets
• Facilitate regular meetings with project team to have traction of project deliverables; provides monthly status update to Steering Committee/Project Sponsors
• Ensures adequate and timely Project Close-out report and lessons learnt
• Assist with project slate development including project approach and estimation
• Establish and oversee strategy/project change control processes
• Develop IT strategy and plans to deliver improved value to business
• Vendor/Supplier Relationship Management
• Stakeholder Management

CITADEL Pacific Ltd