Medical Virtual Assistant

2 days ago

Philippines Remote Raven Full time ₱15,600 - ₱19,200 per year

About the Role

We are seeking a highly organized and patient-focused Medical Virtual Assistant to support a Sleep Medicine practice. The ideal candidate has strong communication skills, clinical understanding (RN preferred), and proven experience supporting patient scheduling, intake, and administrative functions in a healthcare setting.

This role requires exceptional attention to detail, professionalism, and the ability to manage multiple tasks while delivering a high-quality patient experience.

Key ResponsibilitiesAppointment Management
  • Call patients to confirm appointments and discuss visit requirements
  • Verify copays prior to appointments
  • Ensure prior sleep studies and office notes are obtained before the visit
  • Schedule, reschedule, and cancel appointments as needed
Patient Registration & Intake
  • Contact and onboard new patients; collect demographic and insurance details
  • Enter data accurately into CareCloud
  • Verify patient eligibility and insurance benefits (including direct insurer calls when needed)
  • Check requirements for prior authorizations
  • Conduct brief intake questions regarding patient symptoms or sleep history
  • Link prior sleep study records to AirView
  • Coordinate with DME suppliers as needed
Front Desk / Reception Support
  • Answer inbound patient calls and address questions
  • Call facilities and provider offices to request records or follow up on referrals
  • Contact insurance hotlines to obtain coverage details or support
Medical Records Management
  • Send referral updates and referral orders
  • Fax and email records securely
  • Upload sleep studies and other clinical records into EMR
  • Send messages and documents through CareCloud
  • Maintain accurate and confidential patient records
Practice Support & Administrative Work
  • Complete assigned daily tasks and inbox requests
  • Attend practice meetings and collaborate with the clinical team
  • Assist with other administrative needs related to patient care
Qualifications
  • Registered Nurse (RN) preferred
  • Experience in a sleep clinic, respiratory care, neurology, or similar specialty is a plus
  • Excellent English communication skills (written & verbal)
  • Prior experience with medical scheduling and eligibility verification
  • Familiarity with CareCloud and AirView (preferred, not required)
  • Strong organizational skills and attention to detail
  • Ability to multitask and work in a fast-paced healthcare setting
  • Tech-savvy and comfortable with EMR systems and medical documentation workflows
  • Empathy, professionalism, and a patient-first mindset
Requirements

This will start 30 hours per week and will transition to full time in March 2026

Up to $6/hr

This is a 100% Remote Work

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