Team Lead PHRN

5 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time $350,000 - $600,000 per year


Work Setup: Amenable to work onsite during training (2-3 months), Hybrid work arrangement after training

Location: McKinley West, Taguig

Shift: Night Shift

Schedule: Weekends Off

Nature of Work: Voice

Duties and Responsibilities

  • Lead and mentor a team of PHRNs handling claims, eligibility, and healthcare inquiries.
  • Monitor key performance metrics (CSAT, NPS, AHT, FCR, Quality).
  • Conduct coaching sessions and performance evaluations.
  • Ensure compliance with SLAs, quality standards, and HIPAA policies.
  • Manage escalations and provide clinical support as needed.
  • Coordinate with Quality, Training, and Operations for process improvements.
  • Prepare performance reports and drive team engagement and productivity.

Requirements:

  • Nursing Degree
  • Should have an active PHRN license
  • Must have experience handling a team for a minimum of 2 years in medical/clinical account (Global Support)
  • Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT , Quality, Adherence, Shrinkage/Attendance.

Benefits:

  • HMO with up to 3 dependents covered
  • Retirement Benefit
  • Annual Appraisal
  • Performance Bonus

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