SAP Support Analyst

1 day ago

Makati City, National Capital Region, Philippines Lancesoft Full time ₱800,000 - ₱1,200,000 per year

1 day ago Be among the first 25 applicants

Direct message the job poster from LanceSoft, Inc. Position: SAP AMS L1 SupportJob type: 6 MONTHS CONTRACTWork setup: HYBRIDPrimary Goal: Act as the first point of contact for SAP end users, ensuring basic support, issue triaging, and user enablement across SAP modules. Key ResponsibilitiesUser Interaction & Issue Logging:

  • Receive incident and service requests
  • Log tickets in ITSM tools
  • Initial response within SLABasic Issue Resolution:
  • Handle login failures, password resets, basic navigation issues
  • Assist with transactional data errors

Ticket Routing & Prioritization:- Assign tickets to L2/L3- Prioritize based on impact- Monitor and escalate if needed

Preliminary Troubleshooting & Validation:- Reproduce issues- Perform basic SAP GUI checks

Knowledge Base & SOP Support:- Refer and update SOPs and FAQs- Contribute to knowledge base

User Management (if authorized):- Process or raise access requests- Coordinate with SAP Security team

Monitoring & Reporting:- Prepare ticket reports

Skill Requirements
• SAP Navigation: Proficient in SAP GUI & Fiori
• ITIL Framework: Basic knowledge of incident/request/problem management
• Communication Skills: Strong documentation and user interaction
• Analytical Skills: Basic troubleshooting and issue replication
• Process Awareness: Familiarity with SAP processes (O2C, P2P)Seniority level

Seniority levelAssociateEmployment type

Employment typeContractJob function

Job function

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