Business Analytics Manager

4 days ago

Ayala Alabang, National Capital Region, Philippines eClerx Full time ₱1,500,000 - ₱2,500,000 per year

Responsibilities
:

  • Assists business units in determining reporting needs
  • Analyzes current processes in order to identify the improvement opportunities, improve efficiency, quality and reduce risks
  • Analyzes trends, causes and variances and creates and distributes routine reports
  • Develops standard reports to stakeholders
  • Documentation, review and assessment of the adequacy of the existing process in production
  • Conducts process evaluation and development studies
  • Validates monthly incentive program results

Workforce Duties

  • Create and maintain reports such as Capacity Planning, Schedule Interval Report, and other workforce related reports in a timely manner for the success of the center. Check for any issues and/or concerns that needed to be addressed right away.
  • Create and maintain report templates that are requested by operations (daily reports used by operations, scorecards, productivity files, etc.).
  • Manages a group of Workforce specialists to meet the expected performance, goals, attendance & productivity). Develops professional/high performance team
  • Decision maker on any workforce escalated issues.
  • Attend workforce related meetings, e.g.. Capacity Planning, Management meetings, etc.
  • Communicate and works with other departments for any workforce related concerns that will help improve process or minimize workloads.
  • Build professional relationships with the operational leaders specifically the manager, supervisor and team lead.
  • Other job-related duties if required
  • Amenable to work in Alabang, Muntinlupa and fixed night shift.

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