
Business Analytics Manager
2 days ago
Responsibilities
:
- Assists business units in determining reporting needs
- Analyzes current processes in order to identify the improvement opportunities, improve efficiency, quality and reduce risks
- Analyzes trends, causes and variances and creates and distributes routine reports
- Develops standard reports to stakeholders
- Documentation, review and assessment of the adequacy of the existing process in production
- Conducts process evaluation and development studies
- Validates monthly incentive program results
Workforce Duties
- Create and maintain reports such as Capacity Planning, Schedule Interval Report, and other workforce related reports in a timely manner for the success of the center. Check for any issues and/or concerns that needed to be addressed right away.
- Create and maintain report templates that are requested by operations (daily reports used by operations, scorecards, productivity files, etc.).
- Manages a group of Workforce specialists to meet the expected performance, goals, attendance & productivity). Develops professional/high performance team
- Decision maker on any workforce escalated issues.
- Attend workforce related meetings, e.g.. Capacity Planning, Management meetings, etc.
- Communicate and works with other departments for any workforce related concerns that will help improve process or minimize workloads.
- Build professional relationships with the operational leaders specifically the manager, supervisor and team lead.
- Other job-related duties if required
- Amenable to work in Alabang, Muntinlupa and fixed night shift.
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