Client Services Lead

2 days ago

Mandaue City, Central Visayas, Philippines Leap Global Services Full time $30,000 - $60,000 per year

Job Advertisement: Client Services Manager

Location: Mandaue City

Company: LEAP Global Teams

Employment Type: Full-Time and Day shift with Weekends Off

Salary: 30k

Job Overview

We are seeking a dedicated and experienced Client Services Lead to join our dynamic team In this role, you will be responsible for overseeing customer service operations and ensuring the highest level of client satisfaction. As a key leader within our organization, you will act as the primary point of contact for our clients, managing relationships and driving service excellence.

Roles and Responsibilities Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

  • Team Leadership: Lead, mentor, and develop a team of customer service representatives to deliver outstanding service.
  • Performance Monitoring: Monitor team performance metrics, providing feedback and coaching to enhance service delivery.
  • Issue Resolution: Address client concerns and issues in a timely and professional manner, ensuring effective resolution and satisfaction.
  • Process Improvement: Identify opportunities for process improvements and implement strategies to enhance efficiency and client experience.
  • Reporting: Prepare and present regular reports on client satisfaction, team performance, and service delivery metrics to senior management.
  • Training and Development: Develop and implement training programs for staff to improve product knowledge and service skills.
  • Cross-Functional Collaboration: Work closely with other departments to ensure seamless service delivery and client support.

Qualifications

  • Bachelor's degree in Business Administration, Management, or a related field.
  • 1-2+ years of experience in customer service or client management, preferably in a BPO environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Proficient in CRM software and Microsoft Office Suite.

Why Join Us?

At LEAP, we value our employees and are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

Interested candidates are encouraged to apply by sending their resume and cover letter to We look forward to hearing from you

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