Delivery Truck Helper

The Delivery Truck Helper assists the Delivery Truck Driver in transporting food products and supplies from the commissary facility to various delivery locations. This role involves loading and unloading merchandise, ensuring accurate deliveries, and providing excellent customer service. The Delivery Truck Helper plays a crucial role in the logistics team, ensuring that products are delivered on time and in good condition while maintaining safety and efficiency throughout the delivery process.

DUTIES AND RESPONSIBILITIES

Loading and Unloading

· Assists in loading products onto the delivery truck, ensuring all items are properly secured for transit

· Unloads products at delivery locations, ensuring careful handling to prevent damage to items

· Organizes and arranges products in the truck to facilitate efficient delivery and retrieval during stops

Delivery Assistance

· Accompanies the Delivery Truck Driver on delivery routes, helping with navigation and route planning as needed

· Ensures timely delivery of products to customers, following the established delivery schedule

· Verifies the items being delivered against invoices or packing lists, confirming accuracy before handing them over to customers

Customer Service

· Interacts positively with customers during deliveries, and helps as needed and addressing any questions or concerns

· Helps maintain a professional and courteous demeanor, always representing the company effectively

· Assists the Delivery Truck Driver in collecting signatures or confirmations from customers upon delivery

Inventory Management

· Assists in inventory tracking by accurately recording any items delivered, returned, or rejected at delivery points

· Helps identify and report any discrepancies, damaged items, or issues to the Delivery Truck Driver or Logistics Supervisor promptly

· Participates in periodic inventory counts and checks to ensure accurate inventory management

Safety and Compliance

· Follows all safety protocols while loading, unloading, and transporting products to ensure personal and team safety

· Uses personal protective equipment (PPE) as required, such as gloves and safety shoes, especially when handling perishable items

· Maintains cleanliness and organization in the truck and at delivery sites to ensure a safe working environment

Vehicle Maintenance Support

· Assists the Delivery Truck Driver in performing routine inspections of the vehicle before and after deliveries, checking for any maintenance needs

· Reports any mechanical issues or maintenance needs to the Delivery Truck Driver to ensure the vehicle is in safe working condition

· Helps maintain cleanliness in the truck's interior and exterior, ensuring it is presentable for deliveries

Key Performance Indicators (KPIs)

· Delivery Accuracy: Accurate deliveries based on packing lists & invoices.

· Customer Satisfaction: Feedback from customers regarding the delivery experience

· Safety Compliance: Adherence to safety protocols, with minimal accidents during delivery

· Loading & Unloading Efficiency: Timeliness in loading and unloading tasks

· Inventory Tracking: Accuracy in recording delivered and returned items during delivery

Working Conditions:

· Primarily works in and around delivery trucks and at various delivery locations, including outdoor conditions

· Requires adherence to safety regulations, including the use of personal protective equipment (PPE) when necessary

· May involve early morning, evening, weekend, or holiday shifts based on delivery schedules and operational needs

Job Type: Full-time

Work Location: In person