LOCAL Acc

1 day ago

Makati City, National Capital Region, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱20,000 - ₱200,000 per year

About the role

We are seeking a talented Call Center Agent to join our dynamic team at YWA HUMAN RESOURCE CORPORATION'. As a Call Center Agent, you will play a crucial role in delivering exceptional customer service and support to our valued clients. This is a full-time position based in Laguna Calabarzon.

What you'll be doing

  • Handling inbound and outbound customer calls with professionalism and empathy
  • Providing accurate information and resolving customer inquiries and concerns in a timely manner
  • Documenting customer interactions and follow-up actions in the company's systems
  • Identifying opportunities to enhance customer satisfaction and suggest process improvements
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Strong communication and interpersonal skills, with the ability to effectively interact with customers
  • Excellent problem-solving and critical thinking abilities to handle various customer inquiries
  • Familiarity with call center operations and customer service best practices
  • Proficiency in English, both written and verbal
  • Flexibility to work in a fast-paced, dynamic environment
  • Positive attitude and a genuine passion for delivering exceptional customer service

What we offer

  • Competitive salary starting at 20,000 PHP per month
  • Comprehensive health and wellness benefits
  • Opportunities for career growth and professional development
  • Supportive and collaborative work environment
  • Team-building activities and employee engagement initiatives

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service and call center solutions. We pride ourselves on delivering exceptional service to our clients and creating a positive work environment for our employees. Join our team and be a part of our continued success.

Apply now

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