LOCAL Acc
2 days ago
About the role
We are seeking a talented Call Center Agent to join our dynamic team at YWA HUMAN RESOURCE CORPORATION'. As a Call Center Agent, you will play a crucial role in delivering exceptional customer service and support to our valued clients. This is a full-time position based in Laguna Calabarzon.
What you'll be doing
- Handling inbound and outbound customer calls with professionalism and empathy
- Providing accurate information and resolving customer inquiries and concerns in a timely manner
- Documenting customer interactions and follow-up actions in the company's systems
- Identifying opportunities to enhance customer satisfaction and suggest process improvements
- Collaborating with cross-functional teams to ensure seamless customer experiences
- Adhering to company policies, procedures, and quality standards
What we're looking for
- Strong communication and interpersonal skills, with the ability to effectively interact with customers
- Excellent problem-solving and critical thinking abilities to handle various customer inquiries
- Familiarity with call center operations and customer service best practices
- Proficiency in English, both written and verbal
- Flexibility to work in a fast-paced, dynamic environment
- Positive attitude and a genuine passion for delivering exceptional customer service
What we offer
- Competitive salary starting at 20,000 PHP per month
- Comprehensive health and wellness benefits
- Opportunities for career growth and professional development
- Supportive and collaborative work environment
- Team-building activities and employee engagement initiatives
About us
YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service and call center solutions. We pride ourselves on delivering exceptional service to our clients and creating a positive work environment for our employees. Join our team and be a part of our continued success.
Apply now
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