Operations Manager
1 day ago
PANDR Outsourcing is hiring a Full time Operations Manager role in Old Albay District, Bicol. Apply now to be part of our team.
Requirements for this role:
- Looking for candidates available to work:
- Mon morning
- Mon afternoon
- Tue morning
- Tue afternoon
- Wed morning
- Wed afternoon
- Thu morning
- Thu afternoon
- Fri morning
- Fri afternoon
- More than 4 years of relevant work experience required for this role
Key Responsibilities
- Cross-Functional Support Leadership: Lead and manage a team that delivers consistent, high-quality support to clients across LPG, diesel, water, and fertilizer applications, ensuring smooth performance of internal integration solutions.
- Technical Escalation & Problem-Solving: Act as the main escalation point for complex technical issues. Lead troubleshooting efforts and collaborate with engineering teams to develop solutions involving telemetry, sensor integrations, and asset connectivity.
- Process Development & Optimization: Design, implement, and continuously improve support processes that cater to the distinct needs of each industry. Maintain comprehensive, application-specific documentation covering everything from asset monitoring to remote water-level management.
- Customer Feedback & Product Improvement: Serve as the liaison between clients and product teams, transforming customer feedback into actionable insights that drive product innovation and enhancement.
- Data-Driven Support Improvement: Track, analyze, and interpret support performance metrics — including customer satisfaction, response times, and resolution efficiency — to optimize service delivery and maintain a consistently high-quality customer experience.
Experience
- 3–5 years of technical support experience, including at least 1–2 years in a leadership or supervisory role.
- Background in IoT, SaaS, or industrial monitoring systems preferred.
Technical Expertise
- Strong troubleshooting skills for IoT and telemetry technologies.
- Experience with sensor-based and asset-monitoring solutions — both fixed (e.g., LPG tanks) and mobile (e.g., water tanks).
Industry Knowledge
- Ability to quickly understand diverse sectors like agriculture, energy, and water management.
Leadership & Communication
- Proven success in leading and developing support teams.
- Excellent English communication skills and the ability to translate complex technical topics into simple client-facing explanations.
Tools & Systems
- Proficient in CRM/support platforms such as Zendesk, Freshdesk, or similar ticketing tools.
Preferred Qualifications
- Experience in industrial sectors such as energy (LPG/diesel), agriculture (fertilizer/water), or other IoT applications.
- Familiarity with telemetry systems and remote monitoring.
- Strong documentation and process-development background.
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