L1 Service Desk

1 day ago

Taguig, National Capital Region, Philippines HCLTech Full time ₱150,000 - ₱200,000 per year

QUALIFICATIONS:Must possess at least a Vocational Diploma/Short Course Certificate in Computer Science/Information Technology or equivalent

With BPO/SDA experience (at least 1 year)Must be amenable to work in graveyard shift and shifting schedules

Must be amenable to work 100% onsite

Must be willing to be trainedJOB DESCRIPTIONS:Open, log, prioritize, assign, close tickets logged in the IT Service Desk. Query the User for all relevant information concerning the call made or issue reported by the user. Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for

First Call Resolution. Re-route misdirected Calls. Escalate tickets not resolvable by SD, in accordance with client's escalation procedures.

Provide status updates on Tickets to users. Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction. Able to make sound decisions and work with minimal supervision.

Excellent interpersonal skills to foster cooperation among users, support teams and peers.

  • L1 Service Desk Analyst

    1 day ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱800,000 - ₱1,200,000 per year

    ONE VIRTUAL INTERVIEW ONLYWork Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Qualifications:With at...

  • Service Desk Analyst L1

    5 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    OverviewThe Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to...

  • Service Desk Analyst L1

    1 day ago

    Taguig, National Capital Region, Philippines HCLTech Full time $40,000 - $60,000 per year

    The Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate...

  • Service Desk

    1 day ago

    Taguig, National Capital Region, Philippines Nezda Technologies Full time ₱800,000 - ₱1,200,000 per year

    Qualifications 2-3 years of Service Desk experience must be supporting the Internal company needs Must have either L1 or L2 Support experience Above average English communication skills both verbal or written Open for hybrid set-up and mid shift schedule (3pm-12mn) in BGC Taguig. Responsibilities Working as part of the internal IT department,...

  • IT Service Desk

    1 day ago

    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱600,000 - ₱1,200,000 per year

    Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

  • Mandarin/Japanese/Korean IT Desk Support L1

    17 hours ago

    Taguig, National Capital Region, Philippines EIL Global IT Solutions and Services Pvt Ltd Full time $104,000 - $130,878 per year

    Job DescriptionJob Title: Mandarin/ Korean/ Japanese L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From Office Location: 1634 Taguig Metro ManilaFluent in Mandarin/ Korean/ Japanese ( Language Skills )(Independent Contractor role)Please share CV to Company OverviewEIL Global is a dynamic IT service...

  • Mandarin/Japanese/Korean IT Desk Support L1

    1 day ago

    Taguig, National Capital Region, Philippines EIL Global Full time ₱70,000 - ₱120,000 per year

    Job DescriptionJob Title: Mandarin/ Korean/ Japanese L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From OfficeLocation: 1634 Taguig Metro ManilaFluent in Mandarin/ Korean/ Japanese ( Language Skills )(Independent Contractor role)Please share CV to Company OverviewEIL Global is a dynamic IT service...

  • Service Desk Engineer

    1 day ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $40,000 - $60,000 per year

    About the RoleThe Service Desk Engineer (L2) provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform...

  • Service Desk Analyst

    1 day ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱400,000 - ₱450,000 per year

    About the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...

  • ASAP L1 Service Desk

    1 day ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱150,000 - ₱300,000 per year

    Job Qualifications:Relevant Service Desk Experience is an advantage. Basic knowledge about software and hardware applications. Basic knowledge or familiarity with computer configuration and troubleshooting. Problem solving skills. Communication Skills: be able to communicate periodically and proficiently using all types of communication tools available such...